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Dallas Market Center · 1 month ago

IT Technical Support Analyst II

Dallas, TX

Full-time

Onsite

Mid Level

3+ years exp

Dallas Market Center is seeking a hands-on IT Technical Support Analyst II to join their onsite Help Desk team. This role combines Tier 1 and Tier 2 Help Desk responsibilities, focusing on advanced troubleshooting, infrastructure support, and system administration while ensuring high customer satisfaction.

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Responsibilities

Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support

Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365

Support switches, wireless access points, and VoIP systems

Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups

Monitor and maintain system health, patching, and endpoint protection

Document configurations, solutions, and troubleshooting processes

Support event operations and technology readiness during Market events

Collaborate with vendors and other IT team members on infrastructure, security, and other IT projects

Provide mentorship and guidance to Tier 1 team members

Performs other duties as assigned by management

Qualification

Windows ServerNetworking TCP/IPNetworking DNSNetworking DHCPMicrosoft 365Virtualization (VMware/Hyper-V)BackupEndpoint security toolsCompTIA Network+CompTIA Security+Microsoft 365 FundamentalsCustomer service skillsProblem-solving skillsCommunication skillsOrganizational skillsTime management skillsTeam collaboration