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Percona · 1 month ago

MongoDB Database Support Engineer (Remote)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Percona is a leader in open source database software and support, known for its collaborative and globally dispersed workforce. The MongoDB Database Support Engineer will provide professional technical support services for MongoDB, resolve complex customer issues, and contribute to the support organization through content creation and collaboration with other departments.

ConsultingInformation TechnologyInternetInternet of ThingsIT ManagementOpen SourceSoftware

Growth Opportunities

Responsibilities

Providing customers with best of breed professional technical support services for MongoDB

Resolving complex problems for customers with demanding deployments and business needs

Assisting fellow support engineers

Leading the way in blogging and Support content creation

Collaborating with other departments

Having a direct, positive impact on product strategy

Qualification

MongoDBRDBMSLinux administrationCloud providersPerformance tuningSchema designBackup solutionsMonitoring toolsTroubleshootingCustomer supportSoft skillsTeam collaborationTechnical writing

Required

Excellent knowledge of both RDBMS's and MongoDB, including all aspects of configuration and best practices

Schema design, performance tuning, query optimization, & index tuning

Backup solutions

Replica set and sharding topologies

Engine selection and usage

Detailed understanding of monitoring requirements

Demonstrable experience of administering Linux based systems

Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes

Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)

Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues

Enthused to expand your skill set with new technologies as the industry continues to evolve

Availability to travel for the occasional team meeting, conference and customer visit

Experience working with customers in English

Completed MongoDB University courses