BOLD Integrated Payments · 2 months ago
Point-of-Sale (POS) Project Manager
Atlanta, GA
Full-time
Hybrid
Mid LevelVersiTech is a forward-thinking technology company focused on customer-centric solutions for the hospitality industry. The POS Project Manager will ensure timely and budget-friendly installations of Tonic POS systems while maintaining strong relationships with clients and stakeholders.
CommercialFinancial ServicesPaymentsSoftware
No H1B
Responsibilities
Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations
Act as the primary point of contact for assigned clients, addressing their needs, resolving issues, and ensuring satisfaction
Engage with clients throughout their Tonic POS installation process
Ensure all communication with clients (calls, emails, texts, meetings) is documented in Salesforce, including detailed notes and follow-ups
Perform regular 'pulse checks' to gauge client satisfaction and address any concerns or issues
Ensure that all requisite documentation and information, including contracts and menus, has been collected from client
Verify the Scope of the project, including labor, software, hardware, and integrations to meet the specified needs of the purchase
Ensure that the sales Budget is appropriate to meet the needs of the client while maintaining the profitability guidelines of the company
Delegate tasks among team members and provide consistent oversight to maintain the installation project Schedule
Verify that the work produced by the team members meets or exceeds the Standards of Quality defined by the company
Provide onsite POS training and support, as required
Uphold operational standards and contribute to a collaborative team environment
Serve as an escalation point for any company-related issues affecting assigned clients
Address any issues or conflicts that arise with clients promptly and effectively
Qualification
Required
Excellent communication skills
Negotiation skills
Relationship-building skills
Experience in project management
Ability to manage multiple projects simultaneously
Proficiency in Salesforce
Experience in the hospitality industry
Ability to travel to client locations throughout the US
Ability to provide onsite POS training and support
Strong problem-solving skills
Ability to uphold operational standards
Experience in customer satisfaction management
Experience in project profitability management
Experience in team satisfaction management
Benefits
Competitive base salaries
Unlimited vacation policy (with manager approval), plus 7 major holidays
Fully covered Employee-only coverage for medical, dental and vision insurance
401(k) program with available company match
Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
Marketplace Care Teams to provide emotional and spiritual support for our employees
Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
Career development and training opportunities
Company
BOLD Integrated Payments
BOLD Integrated Payments is a software application that specializes in credit card processing, reporting, and payment solutions.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
G
Gary Liu
President ISV/VAR Channel
Sophia Alfonso
Director of Special Events and Content Strategy
Company data provided by crunchbase