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Boston Mutual Life Insurance · 1 month ago

Worksite Billing Support Representative

Canton, MA, US

Full-time

Hybrid

Entry Level

$21.77/hr - $30.53/hr

2+ years exp

Boston Mutual Life Insurance is a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. The Worksite Billing Support Representative is responsible for processing administrative transaction requests while maintaining high levels of service professionalism. This role includes sorting correspondence, assigning service tickets, and providing customer service support for inquiries.

Financial ServicesInsurance

Comp. & Benefits

Responsibilities

Sort letters and distribute to representatives

Assign email service tickets to appropriate representatives

Transfer phone service tickets to appropriate representatives

Respond to level 1 email requests

Resolve email service tickets that do not require a response

Administer clearing of reconciled items in operating account

Move 'in-process' files to 'complete'

Process the assignment/reassignment of cases to representatives and publish to intranet

Split Electronic Payment Processing reports

Send appropriate bills, letters and policy documentation electronically or in Excel format as requested

Process various admin system transactions to add, change or correct policy records; additionally process online portal transactions

Be Knowledgeable of all major functions within the department including, but not limited to: Online Portal, electronic file processing, terminations, and conservation processes

Provide strong customer service support to all telephone and written inquiries, providing accurate and courteous responses in line with our ‘Family Matters’ brand

Comply with privacy guidelines; will protect the privacy of customer information

Performs other duties and/or projects as needed or required

Qualification

Customer serviceMS OfficeOrganizational skillsCommunication skillsInsurance knowledgeMath skillsTeam playerInitiative

Required

High School Diploma required

Minimum of 2 years of business experience required

Excellent written/verbal communication skills

Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines

Excellent interpersonal skills and the ability to effectively build and extend relationships

Shows initiative with a 'can do attitude' and the ability to implement changes that will improve workflow

Strong computer skills using MS Office

Good math skills

Team player and ability to work independently