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Pratt & Whitney · 4 hours ago

Quality Investigation Manager (Onsite)

North Berwick, ME

Full-time

Onsite

Mid, Senior Level

$82K/yr - $164K/yr

5+ years exp

Pratt & Whitney is a leader in aerospace technology, focused on transforming the future of flight. The Quality Investigation Manager will oversee the Escape Management Process, manage customer returns, and foster relationships with stakeholders to drive continuous improvement in quality assurance processes.

Responsibilities

Coordinate the Escape Management Process, facilitating cross-functional Problem Resolution Teams (PRTs); coordinate the Escape Management Process, including customer returns, population bounding, root cause investigations, and corrective action follow-up

Manage customer returns, and improving RCCA (Root Cause and Corrective Action) proficiency across the organization

Publish and support clinic metrics, maintaining CORE (Customer Oriented Results and Excellence) discipline and certifications; maintain Quality Clinic and individual certifications

Foster relationships with internal and external stakeholders

Publish Clinic, Escape Metrics, and Control Tower updates

Manage aged restricted inventory

Foster cooperative relationships with stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others)

Qualification

8D investigation processSix SigmaLEANSAPMicrosoft PowerPointMicrosoft ExcelRed-X certificationProject managementStrategic communicationCollaborationLeadership

Required

Bachelor's degree and minimum of 5 years of experience in an engineering, manufacturing operations, quality or closely related industrial environment or a Master's degree and 3 or more years of experience in an engineering, manufacturing operations, quality or closely related industrial environment

Familiarity with the 8D investigation process

Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN

Proficiency in Microsoft PowerPoint, Excel, and SAP

US Citizenship required due to government contracts

Preferred

Certification in Red-X, Six Sigma, or a similar data-driven problem-solving approach

Knowledge of CORE tools and non-conforming material management processes

Project management, presentation, and strategic communication skills

Demonstrated ability to lead, influence, and collaborate across all levels of the organization

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

Glassdoor3.8

Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees