Apply on Employer Site

SchoolsFirst Federal Credit Union · 1 day ago

Assistant Manager, Branch

Garden Grove, CA

Full-time

Onsite

Mid Level

$87K/yr - $130K/yr

3+ years exp

SchoolsFirst Federal Credit Union is seeking an Assistant Manager for their branch operations. The role involves assisting the department manager with branch administration, ensuring high-quality service to members, and supervising staff while maintaining compliance with regulatory policies.

Finance

Comp. & Benefits

Responsibilities

Assists the department manager in the administration and supervision of the operations of the branch

Ensures that Members receive prompt, efficient and high quality service

Attracts new Members through participation in school, community and business functions

Conducts, coordinates and trains staff on school visitations and off-site presentation efforts

Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement

Responsible for proactively resolving escalated Member inquiries and problems at the first point of contact

Acts as a resource for the platform/tellers on policies and procedures

Consistently provides a high level of service and is committed to increasing Member satisfaction

Performs and provides approvals for various day-to-day transactions including, but not limited to check approvals, check hold decisions, cash verification/approvals, and transaction overrides

Performs and approves various day-to-day loan transactions including, but not limited to loan review and approvals

Provides operational support and acts as a resource for staff regarding policies and procedures

Performs routine audits of negotiable instruments as well as review and balancing of assigned GL reconcilements

Ensures quality control of memberships opened and loans funded at the branch

Supervises teammembers directly, including selection, training, performance appraisal and work allocation

Responsible for scheduling staff

Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff

Identifies areas to streamline department and credit union operations

Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff

May act in the capacity of the Manager in his or her absence

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties

Qualification

Supervisory experienceCustomer serviceOperational supportConsultative servicesTeam training

Required

High School Diploma or GED required

3-5 years of previous related experience required

1-3 years of supervisory experience required

Preferred

Bachelor's Degree or equivalent years of experience preferred

Company

SchoolsFirst Federal Credit Union

Glassdoor3.7

Since our founding in 1934, we have been singularly focused on one thing: providing world-class personal service and financial security to our Members.

Founded in 1934

Tustin, California, USA

1001-5000 employees