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CEVA Logistics · 14 hours ago

Customer Success Director (Luxury & Beauty)

United States

Full-time

Remote

Director/Executive

10+ years exp

CEVA Logistics is a global leader in supply chain solutions, committed to connecting people and products worldwide. The Customer Success Director will lead the Contract Logistics Customer Success organization, focusing on retaining and expanding strategic customer accounts while identifying new business opportunities in the Luxury & Beauty vertical.

Logistics

Hiring Manager

Alan Puac

Responsibilities

Serve as the executive owner for designated accounts, accountable for retention, renewal, and expansion of revenue, contract value, and service scope

Lead and execute proactive account growth strategies, uncover and advance expansion opportunities, and close incremental business that fuels revenue growth, deepens customer engagement, and solidifies long-term relationships

Partner with internal stakeholders to create and execute aggressive growth plans, including new service launches, cross-selling, and regional/global account expansion

Lead executive-level pursuits, pricing strategy, commercial negotiations, and contract structuring to secure sustainable, high-margin wins

Monitor market dynamics, customer investments, and competitive positioning to strategically capitalize on emerging opportunities

Maintain and elevate executive relationships, ensuring continuous alignment with evolving customer priorities and strategic initiatives

Serve as the senior escalation point to resolve issues and protect business continuity and customer trust

Lead executive business reviews, strategic roadmap conversations, and multi-year account planning

Ensure operational execution meets or exceeds SLAs, cost objectives, and continuous improvement targets

Drive data-based decision making; rigorously track KPIs across retention, growth, profitability, and customer satisfaction

Lead, develop, and inspire a high-performing customer success team capable of supporting aggressive growth objectives

Build a culture of accountability, commercial acumen, customer advocacy, and operational excellence

Mentor and prepare future leaders; ensure talent development, capability expansion, and succession planning

Qualification

Customer success leadershipStrategic account managementContract negotiationsCommercial operationsSupply chain experienceExecutive communicationInfluencing stakeholdersEntrepreneurial mindsetStrategic thinking

Required

Bachelor's degree in business, Sales, Supply Chain, Logistics, or a related field (or equivalent work experience)

10+ years in customer success, commercial operations, or strategic account leadership within logistics or a related industry

Proven track record of winning new business, expanding strategic accounts, and exceeding multi-million-dollar growth targets

Demonstrated ability to lead and scale multi-level teams across complex, global environments

Extensive experience leading high-value contract negotiations, shaping solutions and strategic pricing models, and mitigating commercial risk to optimize profitability and customer success

Exceptional executive communication and negotiation skills

High-level strategic thinker with strong commercial instincts and business acumen

Ability to influence senior stakeholders, drive strategic decisions, and operate under pressure

Entrepreneurial mindset and relentless drive for growth, innovation, and competitive advantage

Travel approximately 25% or as required to support customer and growth objectives

Benefits

Competitive Paid Time Off

401(k)

Health insurance

An employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance