OneTrust · 1 day ago
Director, CX Sales - Professional Services
Atlanta, GA
Full-time
Hybrid
Director/Executive
$169K/yr - $253K/yr
8+ years expOneTrust is a leader in enabling organizations to use data and AI responsibly. The Director of CX Sales will lead the go-to-market strategy for Customer Experience offerings, ensuring alignment with customer goals and driving measurable success.
Artificial Intelligence (AI)ComplianceCyber SecurityData GovernanceInformation TechnologySoftware
Responsibilities
Drive customer outcomes through strategic positioning of CX offerings, ensuring the right combination of services, partners, success programs, and support are aligned to each customer’s goals
Align the scale and scope of CX offerings with each customer’s size, maturity, and the complexity of their use cases to maximize value and execution success
Partner with Product Sales teams to guide solution design, ensuring the right balance between product capabilities and service delivery—especially for large, global, and business-critical implementations
Build and execute scalable, value-based selling motions that support high-impact CX positioning throughout the customer lifecycle
Manage performance across CX revenue streams, including pipeline, attach rate, and margin—scaling execution through operational rigor and alignment
Qualification
Required
8+ years in services, sales, or customer success in SaaS—or equivalent experience with proven impact
Proven experience in a similar role selling services and success packages, ideally in partnership with a product-led sales motion
Demonstrated success leading or building a quota-carrying services or CX-oriented sales team
Experience selling to and supporting large enterprise customers with complex use cases
Background in services packaging, value-based pricing, and sales enablement
Proven success aligning cross-functional stakeholders and influencing enterprise deal strategy
Financial and operational acumen to manage performance across multiple revenue streams
Preferred
Experience designing and building services catalogs or success package offerings, including pricing, scoping, and go-to-market enablement
Experience in a high-growth SaaS environment with global scale
Experience leading cross-regional or globally distributed teams
Familiarity with multiple CX delivery motions, including internal services, partner delivery, and premium support
MBA or equivalent strategic/financial planning experience a plus
Benefits
Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Company
OneTrust
OneTrust is the AI-Ready Governance platform helping organizations accelerate innovation while ensuring responsible data use.
1001-5000 employees
H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (104)
2021 (110)
2020 (94)
Funding
Current Stage
Late StageTotal Funding
$2.07BKey Investors
Generation Investment ManagementSoftBank Vision FundTCV
2023-07-24Series Unknown· $150M
2023-03-31Secondary Market· $1B
2021-04-06Series C· $210M
Leadership Team
Kabir Barday
Founder, CEO
Guido Torrini
Chief Financial Officer
Recent News
Hypepotamus
2025-12-24
2025-12-02
Company data provided by crunchbase