Arc'teryx Equipment · 2 months ago
Cafe Lead
New York, NY
Full-time
Onsite
Entry, Mid Level
$28.10/hr - $32.20/hr
1+ years expARC'TERYX is a company committed to creating a culture of inclusivity and positive change. They are seeking a Cafe Lead to manage the café-retail experience, ensuring operational efficiency and exceptional customer service while leading and training team members.
Consumer GoodsManufacturingOutdoorsRetailSporting Goods
Responsibilities
Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
Leading, training, and inspiring team members to provide an exceptional customer experience
Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
Ensuring operational efficiency while maintaining a welcoming environment at the cafe
Executing and supporting with staff development programs for new hires
Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
Placing orders with vendors according to guidelines
Managing positive relationships with vendors
Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency
Maintaining excellent food quality and customer service
Creating a positive and encouraging environment for team members
Qualification
Required
You have a minimum of 1 year of experience in coffee shop or retail management
You have excellent communication and leadership skills
You have a strong attention to detail and organizational skills
You can work in a fast-paced environment
You have a passion for coffee and customer service
You can prioritize and manage multiple tasks within tight deadlines
You have excellent written and verbal communication skills
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You can balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment
Your passion for your work is paralleled by your passion for getting outside and living it
You can remain in a stationary position for a minimum of 3 hours
You can stand, walk, stoop, and kneel
You can lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
You are available for a minimum of one open, one close and one weekend shift each week
Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
Full Time – 30- 40 hours per week (5 days per week)
Part Time – 10- 30 hours per week (2-4 days a week)
Preferred
You have a deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus
Benefits
Competitive bonus program
Benefits
Company
Arc'teryx Equipment
Arc’teryx is a Canadian company born in the Coast Mountains, where our passion for the outdoors drives us to push the boundaries of performance and durability.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stuart Haselden
Chief Executive Officer
Recent News
2025-11-11
Chris Benchetler – Artist, Athlete, Visionary
2025-10-31
Company data provided by crunchbase