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StarRez, Inc. · 2 hours ago

Account Manager

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $135K/yr

5+ years exp

StarRez, Inc. is the global leader in student housing software, providing innovative solutions for on and off-campus housing management. The Account Manager will serve as a trusted partner to customers, focusing on driving growth through upsell opportunities and ensuring customer success by managing the full cycle of account growth.

ConsultingProperty ManagementSaaSSoftware

Responsibilities

Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals

Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs

Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure

Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses

Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement

Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Groove, Gong, and related sales tools

Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success

Qualification

StarRez softwareSales cycle managementRevenue generationHigher education experienceConsultative sellingRelationship buildingCross-functional collaboration

Required

5+ years of experience in a higher education housing leadership role

Experience utilizing StarRez (or similar) software to improve operations

Preferred

Bachelor's degree

Proven success in a revenue-generating or quota-carrying role, including experience with outbound prospecting and full sales cycle management

Strong understanding of industry trends, the competitive landscape, and the evolving needs of the StarRez community with the ability to translate that into strategic solution positioning

Demonstrated ability to build trusted relationships, influence stakeholders at all levels, and negotiate agreements

Experience partnering cross-functionally with internal teams to design and deliver effective customer solutions