Tapestry · 2 months ago
Account Manager, Midwest
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expTapestryHealth is a leader in innovative medical care for post-acute communities, seeking an Account Manager to manage and develop client relationships. The role focuses on ensuring client satisfaction, driving retention, and identifying growth opportunities while collaborating with operations and sales teams.
CommunitiesEducationHealth CareMedicalNon Profit
Responsibilities
Proactively manage assigned facilities
Work collaboratively with assigned Sr. Account Manager for end to end (top down/bottom up) account management
Report through assigned account manager for facility level tasks
Proactively engage with facilities/centers to identify opportunities for upselling, cross-selling, or expanding the scope of products or services
Assist CAM in development of account plans and strategies to maximize client retention and satisfaction
Responsible for all documentation in Tapestry’s CRM to reflect current account status for all assigned facilities
Participate in education on products to customers, both onsite and virtual, to ensure utilization of products
Collaborate with internal teams, such as sales, client services, and operations to address client needs and ensure successful delivery of products or services
Provide exceptional customer service by promptly addressing client inquiries, concerns, and escalations
Assist in creating and presenting QBRs and MBRs to appropriate stakeholders (facility, regional, corporate) to present performance metrics, insights, and recommendations to clients
Participate in assigned internal calls
Monitor client accounts, track key performance indicators, and identify risks or issues that may impact the client relationship
Work closely with business development and implementation team to transition new clients from the sales process to account management, ensuring a smooth handover
Stay updated on industry trends, market conditions, and competitors to effectively advise clients and identify opportunities for account growth
The ability to manage travel and day-to-day tasks is a must
Travel to client facilities as needed, many times including overnight travel, and could be up to 50% per month
Additional duties as assigned
Qualification
Required
2+ years of experience in related field
Must be comfortable with conducting presentations to customers
Intermediate user of PowerPoint and Microsoft Teams
Direct experience with skilled nursing operations
Previous experience with high level account management
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Ability to travel up to 50% per month as required
Company
Tapestry
Tapestry is a community-based non-profit organization serving the Western MA community, including many who otherwise might not receive care.
51-200 employees
H1B Sponsorship
Tapestry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (22)
2023 (19)
2022 (46)
2021 (30)
2020 (37)
Funding
Current Stage
Growth StageCompany data provided by crunchbase