Wedgewood · 4 months ago
Customer Care Specialist - Swedesboro, NJ - Hybrid Schedule
Swedesboro, NJ 08085, USA
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $18/hrWedgewood is the nation’s largest and most trusted provider of compounded veterinary medications, and they are seeking a Customer Care Specialist to join their team. The role involves delivering exceptional customer service in a call center environment, assisting customers and prescribers, and maintaining a positive attitude while working with pet patients and their owners.
PharmaceuticalVeterinary
Responsibilities
Deliver customer service with kindness, empathy, understanding, and patience
Efficiently navigate patient and prescriber profiles across systems
Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions
Cohesively work with a team, as well as independently
Ability to interact with team members across pharmacy and fulfillment facilities
Maintain a positive and professional attitude while keeping our pet patients and customers front and center
Qualification
Required
Has acquired or can acquire a New Jersey Pharmacy Technician License
A coachable, quick learner who is comfortable with change
A compassionate and caring individual who loves animals and those that care for them
Able to demonstrate strong attention to detail and willingness to adhere to procedures
Self-motivated and energized; excelling in a fast-paced environment
An effective and persuasive communicator
Computer-savvy, navigating the internet with ease
A reliable co-worker with a positive, professional attitude. No exceptions!
Basic calculations are easy for you to perform
A high school graduate or equivalent
Preferred
You have worked retail or held Customer Service positions in the past
You have prior contact center experience
You have working knowledge as a pharmacy technician
You have worked as a veterinarian technician or similar role
You are comfortable working with Microsoft Office, Outlook, Word, & Excel
You have attended some college or have earned a degree
You can speak Spanish - Bilingual
Benefits
A comprehensive benefits package that includes health, dental, and flexible spending accounts
Competitive base salary with uncapped commission structure
401(k) retirement plan with a generous company contribution to help you save for the future
Company Paid Life and disability insurance
Access to voluntary insurance options
A generous paid time off program that increases every year
Tuition reimbursement
Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
Company
Wedgewood
Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-09Acquired
Leadership Team
Robert Palmer
Chief Operating Officer (COO)
Recent News
EIN Presswire
2025-12-04
2025-08-06
Company data provided by crunchbase