Airvet · 2 months ago
Vice President, Client Success
United States
Full-time
Remote
Director/Executive
10+ years expAirvet is a leading pet telemedicine app that provides 24/7 access to licensed veterinarians and pet care providers. The Vice President of Client Success will oversee the client success team, focusing on onboarding new clients and driving engagement, retention, and growth across Airvet’s employer and partner portfolio.
Employee BenefitsHealth CareMobile AppsPetTelehealthVeterinaryWellness
Responsibilities
Define and execute the client success strategy across employer and partner channels
Build and scale a proactive success model that drives adoption, engagement, and measurable ROI
Partner cross-functionally with Sales, Marketing, Channels, Product, and Operations to align on client outcomes
Own the client implementation lifecycle from kickoff to go-live, ensuring projects are delivered on time, on budget, and to scope
Define and standardize implementation frameworks, playbooks, and governance models based on prior launches
Oversee project management, resource allocation, and client communications during implementation
Identify and mitigate implementation risks, escalating issues as needed to CCO
Drive continuous improvement in implementation efficiency, scalability, and client satisfaction
Own renewal and expansion performance across the portfolio
Develop executive-level relationships with key clients, becoming a trusted advisor to HR and benefits leaders
Implement data-driven strategies to increase client and member utilization and satisfaction
Lead, mentor, and scale a world-class Client Success team (CSMs, onboarding, support)
Evaluate and enhance success metrics, playbooks, and accountability structures to ensure operational excellence
Foster a culture of collaboration, empathy, and customer advocacy
Partner with Product and Marketing to translate client insights into feature enhancements and engagement campaigns
Lead regular business reviews, impact analyses, and client health reporting for internal and external stakeholders
Qualification
Required
10+ years of experience in client success, account management, or customer experience leadership roles in benefits, HR tech or digital health
Proven success driving retention, expansion, and utilization in an enterprise or channel-based model
Strong business acumen and the ability to communicate ROI to senior HR and benefits leaders
Track record of building and scaling client success teams in a growth-stage or high-growth environment
Data-driven mindset with experience using CRM and CS platforms (HubSpot, Salesforce, etc.)
Passion for pets, health, and improving the employee experience
Benefits
Stock options
Medical, Dental, and Vision coverage, including Dependents
Flexible Spending and Health Savings Accounts
Telemedicine and Employee Assistance Program (EAP)
Life and AD&D policies
Unlimited Discretionary Time off, paid holidays, and a flexible time off approach
401K Retirement Plan through Human Interest (Employee contribution - Not matched currently)
Pet-friendly, of course! Access to Airvet as a benefit
Monthly stipend for work-from-home
Company
Airvet
The comprehensive pet care benefit. Save your workforce time and money on pet care costs, reducing absenteeism and increasing productivity.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$43.2MKey Investors
HighlandXMountain Group CapitalCanvas Prime
2025-04-01Series B· $11M
2023-05-24Series B· $18.2M
2020-06-26Series A· $14M
Leadership Team
Mickey Schlesinger
Product Manager
Recent News
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2025-12-04
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2025-10-20
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