Skywire Networks · 1 month ago
AR Collections Specialist
Brooklyn, NY
Full-time
Hybrid
Senior Level
5+ years expSkywire Networks is a company focused on managing accounts receivable and collections. The AR Collections Specialist will be responsible for overseeing the collection of outstanding payments, resolving billing disputes, and maintaining strong customer relationships.
InternetISPWireless
Responsibilities
Oversee the timely collection of outstanding invoices for both residential and commercial customers
Review and update customer accounts, ensuring accurate records of payments, credits, and outstanding balances
Monitor accounts aging reports and prioritize collections efforts based on account status
Contact residential and commercial customers via phone, email, or written correspondence to follow up on overdue payments
Negotiate payment terms and solutions with customers, ensuring compliance with company policies and maintaining customer relationships
Work closely with sales, customer service, and legal teams to resolve any billing discrepancies or payment issues
Maintain accurate records of all collection activity and ensure that documentation is complete and up to date
Prepare regular AR aging reports and assist in forecasting cash flow needs
Report on collection metrics and KPIs to management to ensure goals are met
Handle customer inquiries related to billing, payment issues, and disputes, ensuring a high level of customer satisfaction
Collaborate with the customer service team to address and resolve complex customer concerns
Adhere to company policies and legal requirements for collections and credit management
Identify opportunities to streamline AR and collections processes to improve efficiency and reduce days sales outstanding (DSO)
Qualification
Required
5+ years of experience in accounts receivable, collections, or related roles, with a strong focus on both residential and commercial accounts
Excellent verbal and written communication skills, with the ability to negotiate effectively and professionally with customers
Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously
Proficiency with specialized billing software known as Rev.io
Exposure to commercial software (i.e. QuickBooks Online, Salesforce & Microsoft Office Suite)
Solid understanding of credit and collections policies, procedures, and regulations
Strong problem-solving skills and the ability to handle difficult customer situations with tact and professionalism
Ability to work independently and as part of a team in a fast-paced environment
Preferred
Experience in the telecommunications or broadband industry
Familiarity with commercial credit assessments and large-scale account management
Benefits
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short- and Long-Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings
Employee Assistance Program
Time Off and Holidays
Company
Skywire Networks
Skywire Networks is one of the largest fixed-wireless broadband providers in New York City.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23MKey Investors
Metropolitan Partners
2017-09-12Series Unknown· $23M
Leadership Team
Laura W. Thomas
Chief Financial Officer
Michael DenBlaker
Vice President, Partner & Business Development
Recent News
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