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Performance Contracting, Inc. (PCI) · 7 hours ago

IT Service Desk Intern

Lenexa, KS

Internship

Onsite

Intern

Start in 2026 Summer

Performance Contracting Group is a national employee-owned specialty contractor committed to supporting a culture of safety and inclusiveness. They are seeking an IT Service Desk Intern to assist the IT team in maintaining hardware, software, systems, and applications during the summer internship program.

ConstructionReal EstateService Industry

Growth Opportunities

No H1B

Responsibilities

Support the IT team in maintaining hardware, software, systems, and applications

Assist with troubleshooting issues and provide technical support

Field incoming support requests (phone and tickets)

Triage and resolve support requests as necessary

Escalate advanced issues to appropriate support team

Maintain excellent records of work completed

Perform tests validating resolutions provided

Engage all tickets assigned within internal SLAs

Manage, execute, and document project work

Qualification

Technical supportTroubleshootingMicrosoft Office SuiteCustomer serviceMultitaskingCommunication skillsTeamworkCritical thinking

Required

Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2025

Must have interest in customer-focused work, supporting the IT Service Desk

Must have reliable transportation to the office in Lenexa, KS

Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word

Strong verbal and written communication skills

Ability to work effectively in a team environment

Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught

Displays excellent customer service skills

Critical thinking and problem-solving skills

Ability to multitask