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AEG · 1 day ago

Galaxy Park, Guest Services Representative

Carson, CA

Full-time

Onsite

Entry Level

$20.48/hr - $20.48/hr

1+ years exp

AEG is a leading company in sports and live entertainment, hosting millions of guests and events annually. They are seeking a Guest Services Representative for Galaxy Park, responsible for providing excellent customer service, handling guest inquiries, and ensuring a safe environment for all visitors.

Card and Board GamesLeisureSports

No H1B

Responsibilities

Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies

Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary

Process POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc

Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor

Ability to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas)

Qualification

Customer serviceMS OfficePOS transactionsBasic office equipmentLifting up to 50 lbs

Required

A minimum education level of: High School Diploma or its equivalency

A minimum of 1-2 years of related work experience

Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems

Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain

Must be able to work evenings and are required to be available to work weekends and holidays

Excellent customer service skills

Ability to lift, push, pull up to 50 lbs