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Superior Essex · 1 hour ago

Engineering Manager

Atlanta, GA

Full-time

Hybrid

Senior Level

7+ years exp

Superior Essex is a company focused on providing engineering services for the Communications division, and they are seeking an Engineering Manager to lead these efforts. The role involves managing technical support, developing training for customers, and acting as a subject matter expert for product installation and use.

Manufacturing

H1B Sponsor Likely

Responsibilities

Maintain current knowledge of all products and standards to maintain and/or develop subject matter expert status within the Engineering Services organization

Customer interface at all levels, as well as contractors, inspectors, and specifying engineers in the installation and use of all Communications Division products

Leadership role in the resolution of customer complaints or claims

Manage technical support response to internal and external customers through a variety of media

Manage participation in relevant industry standards bodies (TIA, ICEA) and communicate new or changed product requirements or standards to the SEI organization

Actively coordinate customer response and support priorities with Sales and Marketing

Actively seek to recognize and implement needed initiatives for improving engineering support and processes

Provide applications input and approvals for product development project reviews and engineering changes

Provide organizational support to Sales and Marketing at select trade shows and conferences

Develop and deliver product-related training and install recommendations for internal and external customers

Develop and deliver technical product information to support sales and marketing initiatives

Ensure that product applications guidelines, installation documentation, and supporting technical information are written and available through various media

Manage the objectives, priorities, and travel for all direct reports

Qualification

OSP cabling applicationsCopperOptical fiberTechnical support managementCustomer interactionIndustry standards knowledgeLeadership skillsProblem solvingMicrosoft OfficeField test equipmentTechnical writingCommunication skills

Required

Excellent oral and written communications skills

Advanced knowledge and competencies with regards to OSP and premises cabling applications, including cable and associated hardware/accessories for all product families

Ability to provide leadership to manufacturing, product development, and quality assurance in the resolution of field issues

Demonstrated ability to understand new product technologies, applications, and standards

Demonstrated problem solving and conflict resolution abilities

Demonstrated ability to interact effectively with customers across a range of circumstances

Ability to accommodate expected travel at the 25-50% level to customer locations, Superior Essex manufacturing facilities, and trade shows

Technical/Engineering degree preferred, but consideration for significant experience in field operations, customer technical support, or cable installation methods will be given

Minimum 7 years' experience working with communications cable products, hardware, and accessories, including both copper and optical fiber OSP premises cable. Must have relevant field experience working with craft personnel, contractors, and specifying engineers

Must have demonstrated knowledge of industry performance and installation standards for copper and fiber optic outside plant and premises products

Microsoft Office (Word, Excel)

Knowledgeable in the use and interpretation of results from field test equipment used to determine the acceptability of communications cable products

Preferred

Technical/Engineering degree preferred, but consideration for significant experience in field operations, customer technical support, or cable installation methods will be given

Premises and/or Outside Plant network certification preferred

Company

Superior Essex

Superior Essex is a global leader in the design, manufacture and supply of wire and cable products.

Founded in 1998

Atlanta, Georgia, USA

1001-5000 employees

http://www.superioressex.com

H1B Sponsorship

Superior Essex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2023 (2)

2021 (1)

2020 (5)