VersiTech · 2 months ago
Point-of-Sale (POS) Project Manager
Atlanta, GA
Full-time
Onsite
Mid LevelVersiTech is an innovative tech company focused on providing customer-centric solutions for the hospitality industry. The POS Project Manager will ensure that new merchant installations are completed on time and within budget while fostering strong relationships with clients and overseeing the installation process.
Computer Software
No H1B
Responsibilities
Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations
Act as the primary point of contact for assigned clients, addressing their needs, resolving issues, and ensuring satisfaction
Engage with clients throughout their Tonic POS installation process
Ensure all communication with clients (calls, emails, texts, meetings) is documented in Salesforce, including detailed notes and follow-ups
Perform regular 'pulse checks' to gauge client satisfaction and address any concerns or issues
Ensure that all requisite documentation and information, including contracts and menus, has been collected from client
Verify the Scope of the project, including labor, software, hardware, and integrations to meet the specified needs of the purchase
Ensure that the sales Budget is appropriate to meet the needs of the client while maintaining the profitability guidelines of the company
Delegate tasks among team members and provide consistent oversight to maintain the installation project Schedule
Verify that the work produced by the team members meets or exceeds the Standards of Quality defined by the company
Provide onsite POS training and support, as required
Serve as an escalation point for any company-related issues affecting assigned clients
Address any issues or conflicts that arise with clients promptly and effectively
Qualification
Required
Excellent communication skills
Negotiation skills
Relationship-building skills
Ability to develop and maintain strong relationships with key decision-makers and stakeholders within client organizations
Experience acting as the primary point of contact for clients
Ability to address client needs and resolve issues
Experience engaging with clients throughout the installation process
Proficiency in documenting communication with clients in Salesforce
Ability to perform regular pulse checks to gauge client satisfaction
Experience in project management, specifically in installation projects
Ability to collect requisite documentation and information from clients
Experience verifying project scope including labor, software, hardware, and integrations
Ability to ensure sales budget meets client needs while maintaining profitability guidelines
Experience delegating tasks among team members and providing oversight
Ability to verify work produced by team members meets quality standards
Experience providing onsite training and support for POS systems
Ability to uphold operational standards and contribute to a collaborative team environment
Experience serving as an escalation point for client-related issues
Ability to address issues or conflicts with clients promptly and effectively
Preferred
Experience in the hospitality industry
Experience with Tonic POS Software
Experience with Salesforce
Demonstrated customer satisfaction (CSAT)
Experience in project profitability
Experience in team satisfaction
Benefits
Competitive base salaries
Unlimited vacation policy (with manager approval), plus 7 major holidays
Fully covered Employee-only coverage for medical, dental and vision insurance
401(k) program with available company match
Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
Marketplace Care Teams to provide emotional and spiritual support for our employees
Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
Career development and training opportunities
Company
VersiTech
At VersiTech, we specialize in crafting technology solutions that power the present and pave the way for the future.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase