Spectra Gutter Systems · 2 months ago
101CSS - Customer Service Specialist
Clearwater,FL,US
Full-time
Onsite
New Grad, Entry LevelSpectra Gutter Systems is a leader in the sheet metal and aluminum rainware manufacturing industry, celebrating over 45 years of innovation. As a Customer Service Specialist, you will be the main point of contact for customers, addressing inquiries, resolving concerns, and ensuring overall satisfaction while also contributing to business growth through customer relationships and sales opportunities.
Building Materials
Responsibilities
Provide excellent customer service and support to customers
Address inquiries and resolve concerns
Ensure overall customer satisfaction
Actively listen to customers and understand their needs
Provide appropriate solutions or assistance in a timely and professional manner
Troubleshoot and resolve customer complaints
Develop a strong understanding of the company's products or services
Assist with order processing
Maintain a positive attitude and accurately document customer interactions
Continuously seek process improvements
Ensure customers are buying the full product mix
Identify and land new business
Maintain current business
Demonstrate exceptional customer service and build rapport with customers
Help ensure continued business and foster long-term relationships
Actively seek opportunities to generate additional sales and focus on customer retention
Qualification
Required
Excellent customer service skills
Ability to address inquiries and resolve concerns
Strong listening skills to understand customer needs
Ability to provide appropriate solutions or assistance in a timely manner
Experience in troubleshooting and resolving customer complaints
Strong understanding of the company's products or services
Ability to assist with order processing
Positive attitude
Accurate documentation of customer interactions
Continuous seeking of process improvements
Ability to identify and land new business
Ability to maintain current business
Exceptional customer service and rapport-building skills
Focus on customer retention and generating additional sales
Company
Spectra Gutter Systems
Spectra Gutter Systems is a Manufacturer and Distributor of Rainware within the United States. Founded in St.
Founded in 1978
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Maryam Shezadi
Human Resources Business Partner
Terry E. Lee, II, MBA
Director of Human Resources Business Partners
Company data provided by crunchbase