Desktop Support Technician (Temp to Perm) jobs in United States
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The Brattle Group · 1 day ago

Desktop Support Technician (Temp to Perm)

positionBoston, Massachusetts, United States
timeFull-time
remoteOnsite
senioritySenior Level
money$68K/yr - $82K/yr
date5+ years exp

The Brattle Group is a privately held, global economics consulting firm, seeking a Desktop Support Technician to join their Boston office. The role focuses on providing technical support to users of PCs and related technologies, ensuring effective problem resolution and exemplary customer service.

ConsultingFinancial Services
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Responsibilities

Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
Manage support calls for printer break/fix services
Support and distribute company-owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on-call rotation for emergency support phone queue
Assist in supporting the company's security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

Qualification

Windows 10/11 Pro supportM365 (Office Application Support)LAN-based imagingDesktopHardware configurationsApple iOS device supportCurrent LANWLAN IP network technologiesCustomer service skillsManage multiple tasksWork effectively

Required

BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree
Minimum five (5) years of experience in a desktop support and end-user support role
Windows 10/11 Pro support required
M365 (Office Application Support) required
Desktop and hardware configurations, including Thunderbolt docking solutions
Apple iOS device support
LAN-based imaging required
Support end user VPN connectivity issues
Excellent customer service skills
Current LAN and WLAN IP network technologies
Windows 10/11 Pro 64-bit Enterprise operating systems
Knowledge must reflect current technologies with experience on corporate Windows computer operating systems
Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail
Ability to work effectively and to interact with clients and team members
Carrying a communication device is required
Evening/weekend work may be required; Occasional travel as needed
Rotating on-call coverage support required
Requires physical activity including the regular moving of items of fifty (50) pounds or more

Preferred

A+, MCP or other equivalent certification is a plus

Benefits

Competitive benefits package
Bonus program for eligible roles based on individual and firm performance

Company

The Brattle Group

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The Brattle Group provides consulting services and expert testimony in economics, finance, and regulation to corporations
dateFounded in 1990
location
San Francisco, California, USA
people-size201-500 employees
web-link
http://www.brattle.com

Funding

Current Stage
Growth Stage

Leadership Team

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Sarah Egan
Vice President Human Resources
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Coleman Bazelon
Principal
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Recent News

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Company data provided by crunchbase