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Zaxbys · 2 weeks ago

Specialist, Risk Management

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $78K/yr

2+ years exp

Zaxbys is looking for a Risk Management Specialist to join the Legal Services team, focusing on the safety and health of team members and guests. The role involves claim handling, crisis response, and loss control, ensuring compliance with safety regulations and effective communication with stakeholders.

Food and BeverageHospitalityRestaurantsTravel

Responsibilities

Claim Handling

Report claims to RiskConnect and GB

Coordinate communication between stores and adjusters

Review video footage and send to adjusters

Assist with presenting the claims section on the Management Basics presentation

Communicate with adjusters to determine claim status

Track when employees are out on WC LOA and when they return

Coordinate with HR and store management to determine is light duty restrictions can be accommodated

Review WC and GL data to ensure incidents are being reported fully so that future reports reflect accurate data

Prepare Serious Claim Review (top 3 largest claims presentation) to determine successes and opportunities

Review reports with RiskConnect and GB to ensure that no claim files are going unreported

Manage the crisis hotline by identifying the issue and store where crisis is being reported from

Coordinate with stakeholders on the appropriate response when necessary

Assist Crisis Assessment Team with coordinating responses for issues that have garnered media attention

Coordinate site visits with District Managers and Carrier Loss Consultant

Work with Operations to determine which stores to visit with Carrier Loss Consultant

Coordinate and create itinerary for site visit with Carrier Loss Consultant

Identify individuals who are authorized to drive a company vehicle and ensure their completion of the driver safety training

Follow up with individuals to ensure the test is completed within 14 days

Qualification

Risk ManagementClaims ManagementInsurance PrinciplesFood Safety RegulationsOSHA ComplianceMicrosoft ExcelMicrosoft PowerPointAnalytical SkillsOrganizational SkillsCommunication Skills

Required

Bachelor's degree in Business Management, Risk Management or related field; or experience in lieu of education requirement

2-4 years of work experience in risk management or insurance company claims

Experience with workers' compensation and general liability claims in restaurant/retail settings a plus

Knowledge of restaurant operations, food safety regulations and OSHA compliance requirements

Strong understanding of insurance principles, claims management, and loss prevention strategies

Strong written and verbal communication skills with ability to connect at all levels of organization

Effective organizational skills and keen attention to detail involving documentation, compliance requirements, and claim details

Analytical skills with ability to interpret data and identify meaningful trends

Proficient in Microsoft Excel, PowerPoint, and claims management systems

Benefits

Medical, Dental and Vision insurance

Company-paid Disability, Life and Critical Illness insurance

401K participation with Company match

50% off meal discount at company-owned locations

Child Care Assistance

Education Assistance Program

Parental Leave

PTO and Company Holidays

Company

Zaxbys

Glassdoor3.5

Founded in 1990, Zaxbys® is committed to serving delicious Chicken Fingerz™, Zalads®, wings, and signature sauces with Southern hospitality and a modern twist.

Founded in 1994

Athens, Georgia, USA

201-500 employees