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Christie Clinic · 2 months ago

RN/Administrative Coordinator - Hematology-Oncology

Champaign, IL

Full-time

Onsite

Mid, Senior Level

$32/hr - $44/hr

2+ years exp

Christie Clinic's department of Hematology-Oncology is seeking a full-time RN/Administrative Coordinator. The role involves providing professional nursing care and coordinating patient care within an ambulatory Hematology Oncology clinic, ensuring effective communication between patients and providers.

FitnessHealth CareMedical

Responsibilities

Create a calm, informed, dependable, and forward moving clinical environment supporting expert Oncology provider service to Hematology and Oncology patients

Prepare in advance for provider office visits including chart review, care coordination, result integration, and provider note preparation

Directly support medical practice flow by providing nursing care within the patient exam room

Accurately reconcile medications

Prepare and pend prescriptions for providers

Document patient concerns

Independently triage patient concerns presenting through in person interactions, portal messages, and telephone encounters

Communicate needs effectively to provider where applicable

Ensure timely and proper follow-up is completed with patient

Act as a liaison between the patient and provider regarding any complaints, concerns, etc

As directed by provider, communicate test results, clinical answers and next steps to patients and family members

When appropriate, enter EMR orders (verbal and protocol based)

Oversee referred testing including genomic/molecular profile testing (NeoGenomics, Mayo Labs, Exact Sciences, Natera, Foundation One, etc)

Surveillance the completion of oncology provider orders performed in other Christie departments and external referral entities

Administer prescribed office-based injectable medications and treatment in accordance with nursing standards and as directed by provider

Prepare patient, environment, equipment and aid provider during treatment, examination and/or testing of the patient. (Bone Marrow)

Document timely and accurately within the EMR

Demonstrate excellent nursing skill within a team- based experience

Co-create wins for the patient, the provider, and other team members

Ensure that provider is supported through advance preparation of Tumor Board notes and nurse attendance at Tumor Board

Prevent, Anticipate, Identify, and Solve issues on behalf of the patient and practice

Where needed, provide real-time escalation of issues to Clinical Manager

Regularly participate in daily department huddle to create improvement in department workflows and results achieved

Maintain provider schedules including accurate working hour and patient appointments to maximize patient and departmental flow

Manage the inbound Hem-Onc Consultation Workque (WQ) and distribute patients per guidelines

Oversee the External Hem Onc Referral WQ performance by team members

Interview, hire, develop, and retain team members

Mature the Christie Management System. Daily-Weekly-Monthly

Lead team in daily Safety focus using the Christie Safety System

Investigate and resolve patient complaints

Investigate and resolve provider concerns

Facilitate connections between clinical and support departments throughout the organization

Create annual budget in partnership with Clinical Manager

Monitor performance against budget monthly

Develop, record, and communicate department workflows

Surveillance performance of standard work to optimize results created

Optimize practice efficiency and effectiveness

Prevent department distractions and ensure team focus on patient-provider needs

Oversee all operational functions of the office practice

Perform related work as required

Provide timely recognition, feedback, and coaching of team members

Utilize disciplinary process when indicated

Maintain needed manpower for clinic duties through coordination and approval of team member time off requests

Time clock management/timecard processing to support Payroll

Review any charge discrepancies and participate in defending claims in denial

Review and write off with Clinical Manager before authorizing organization action

Represent Hematology Oncology as the front-line leader- Academy of EDE, Coordinator Meetings, organization wide initiatives

Partner with Clinical Manager and Compounding Services Manager to maintain QOPI certification

Qualification

Registered Nurse LicenseCPR CertificationOncology experienceBSN degreeEMR documentationPatient care coordinationLeadership experienceTeam collaborationCommunication skillsProblem-solving skills