Dayforce · 1 week ago
Sr. Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $144K/yr
3+ years expDayforce is a global human capital management company known for its fast-growing SaaS product. The Senior Technical Account Manager will provide premium account management services, ensuring client success and satisfaction through relationship management, technical solutions, and incident management.
Computer Software
Responsibilities
Partner with the Customer Success Manager to establish and strengthen executive relationships
Drive overall customer success outcomes including value realization, customer growth, retention, and advocacy
Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them
Analyze your customer’s usage patterns and utilization of the software, develop a game plan to improve user experience, overall adoption and effort reduction
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability
Plan, communicate, support, and drive Dayforce upgrade readiness
Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements
Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements
De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen
Acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing client’s expectations
Acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing client’s expectations
Participate or lead team projects and initiatives
Collaborate and lead initiatives cross functionally
Support new hires during onboarding, ongoing mentorship for colleagues
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
3-5+ years of experience in Dayforce Consulting, Implementation, or related technical teams
Proven HCM domain experience, specifically in at least two core modules
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT
Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands
Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans
Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols
Outstanding oral and written communication skills
Confidence and credibility with senior stakeholders
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma
Comfortable with traveling internationally and has a valid passport
Preferred
Customer-focused mindset with a dedication to delivering value and satisfaction
Team player who fosters collaboration and contributes to a positive work environment
Self-starter and able to work with minimal supervision
Results driven with good balance of relationship and task orientation
Systems thinker, purposeful and decisive
Communicates with authenticity, courage and composure
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days
Dayforce Cares
Company
Dayforce
Dayforce makes work life better.
5001-10000 employees
H1B Sponsorship
Dayforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
Funding
Current Stage
Late StageLeadership Team
Jeremy Johnson
Chief Financial Officer
Aimee Melgar (she/her)
VP, Global Partner Strategy and Programs
Company data provided by crunchbase