Apply on Employer Site

The Scion Group · 2 months ago

Resident Services Manager

Cullowhee, NC

Full-time

Onsite

Entry, Mid Level

$45K/yr - $50K/yr

2+ years exp

The Scion Group is a leading owner and operator of student housing, focused on creating unique living experiences and communities. They are seeking a Resident Services Manager to oversee resident satisfaction, communication, and engagement, while supporting leasing and marketing initiatives. This role requires strong interpersonal skills and the ability to manage sensitive situations professionally.

Real Estate

No H1B

Responsibilities

Lead reputation management initiatives across review platforms and internal feedback channels

Mediate and resolve resident complaints with empathy and professionalism

Manage delinquency notices and financial backing follow-up support

Coordinate mutual terminations in accordance with company and legal standards

Lead crisis management efforts, collaborating with leadership and emergency services

Oversee resident insurance compliance and follow-up efforts

Organize and execute resident events to build community engagement and support retention

The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager, such as during PTO or vacancies

Oversee leasing workflows and generate lease documents in Entrata

Provide backup support for lead follow-up, sales calls, and lease execution

Manage immediate move-ins, inspections, and unit transfers

Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews

Support the General Manager in managing Entrata dashboards and performance metrics

Partner with accounting and operations on delinquency, financial aid, and related processes

Ensure timely processing of lease paperwork, renewals, and notices to vacate

Collaborate on local marketing campaigns and leasing promotions

Lead or co-manage social media efforts to promote events, resident engagement, and leasing updates

Assist with seasonal or emergency-specific responsibilities, such as vacant position coverage, legal correspondence, Fair Housing matters, crisis management, and capital project planning or support

Display flexibility, sound judgment, and cross-department collaboration in evolving situations

Qualification

Property Management ExperienceEntrata SoftwareCustomer Service SkillsCrisis ManagementConflict ResolutionMicrosoft OfficeSocial Media ProficiencyInterpersonal SkillsOrganizational Skills