Apply on Employer Site

Scott Credit Union · 2 months ago

Collections Consultant

Collinsville, IL, US

Full-time

Onsite

Entry Level

$18.36/hr - $27.54/hr

1+ years exp

Scott Credit Union is hiring a Collections Consultant in Collinsville, IL to help support members and strengthen community connections. The role involves resolving outstanding debts, ensuring compliance with policies, and delivering exceptional service to members.

BankingFinancial Services

Responsibilities

Manage and monitor delinquent accounts to ensure timely payments and resolution of outstanding balances. This includes reviewing member accounts, assessing payment history, and determining appropriate actions for collections

Develop and recommend customized repayment solutions for members based on their individual financial situations, ensuring a fair and mutually beneficial resolution for both the member and the credit union

Maintain accurate records of all collection efforts and member communications within the credit union’s collection management system

Conduct skip-tracing investigations using available resources such as credit reports and member databases to locate members with whom contact has been lost

Collaborate with other departments to resolve member issues and ensure that all accounts are handled appropriately and timely

Ensure that all collection activities are compliant with state and federal regulations and internal credit union policies