Amazon · 2 months ago
HSI Ops Specialist, High Severity Incidents
Nashville, Tennessee, USA
Full-time
Onsite
Entry, Mid Level
$31K/yr - $64K/yr
2+ years expAmazon is a leading technology company focused on customer satisfaction and operational excellence. The HSI Ops Specialist will support the management of high-severity incidents, analyze situations, and contribute to safety programs while collaborating with various stakeholders.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making
Evaluates root cause and performing data analysis to identify opportunities for process improvement
Escalates trends in issues or pain points occurring within the process
Builds collaborative relationships with Operations Managers and Risk Managers to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity
Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation
Presents operational call-outs to leadership during business reviews
Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives
Supports, mentors, and motivates team as a trusted business partner
Monitors safety, quality, productivity, and customer expectations
Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful
Thinks Big across the Last Mile space, delivering holistic, scalable solutions
Must be able to work a schedule that includes a Sunday or a Saturday
Qualification
Required
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
2+ years of Amazon (blue badge/FTE) experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
Skilled in SalesForce or equivalent case management software
Ability to multi-task with efficiency and quality
Preferred
1+ years of performance metrics, process improvement or lean techniques experience
Experience in Safety, Risk Management, or investigations with a proven track record of critical thinking ability
2+ years work experience involving DSPs, DA's, and/or Last Mile Operations
Proficiency in intermediate/expert functions of Excel
2+ Years Experience using Salesforce
Benefits
Equity
Sign-on payments
Medical
Financial
Other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-18
Springfield Business Journal
2026-01-18
2026-01-18
Company data provided by crunchbase