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Georgia State University · 10 hours ago

Director, NISS Client Service Delivery

Atlanta Metro

Full-time

Onsite

Director/Executive

$125K/yr - $140K/yr

7+ years exp

Georgia State University is dedicated to helping colleges and universities identify and resolve barriers to equity and college completion. The Director, NISS Client Service Delivery, serves as a critical link between strategic leadership and operational execution, overseeing the delivery of complex projects and managing mid-to senior-level staff to ensure high-quality outcomes.

Higher Education

H1B Sponsor Likely

Responsibilities

Lead Implementation Strategy Support by directing the development and continuous refinement of implementation plans, coaching tools, and support structures that empower institutions to execute recommended reforms. Collaborate closely with Assistant Directors and the Senior Director of Educational Technology to ensure solutions are relevant, scalable, and tailored to diverse client needs

Provide Strategic Oversight of the Diagnostic and Playbook services by delivering both strategic and operational leadership across all institutional engagements. Supervise Assistant Directors and hold ultimate responsibility for ensuring executive-quality deliverables. Ensure consistent use of tools, standards, and timelines, while proactively troubleshooting complex challenges, supporting quality assurance, and translating diagnostic insights into actionable, high-impact recommendations

Collaborate with senior leaders across NISS and the Incubator team to track and capture the impact of Diagnostic and Implementation services

Team Management: Supervise two Assistant Directors and provide leadership to the Coaching team, ensuring staff are well-supported, appropriately staffed, and positioned to deliver high-quality, timely work; Manage and mentor mid- to senior-level staff, guiding performance, workload allocation, and professional development; Collaborate with Assistant Directors and the Senior Director of Educational Technology to ensure solutions are relevant, scalable, and tailored to client needs; Translate strategic direction into actionable plans by aligning team priorities and resources with the NISS mission

Project Management: Oversee execution of complex, high-visibility projects, ensuring deliverables meet executive-level standards and align with organizational goals; Monitor coach assignments across institutional engagements, tracking timelines, deliverable progress, and team capacity; Maintain a centralized view of all client projects to ensure balanced workloads and timely execution across the portfolio; Ensure client database accuracy and integrity to support effective project tracking and reporting

Support the Executive Director by providing insight into service effectiveness and contributing to continuous improvement efforts

Funder Engagement and Reporting

Support meetings with funders and represent program priorities

Build and maintain relationships with senior stakeholders to facilitate collaboration, gather feedback, and ensure alignment on priorities

Assist in writing grant proposals and progress reports

Assist with designing systems for monitoring institutional progress, surfacing trends, and collecting metrics that demonstrate outcomes

Qualification

Consulting ExperienceProject ManagementTeam ManagementHigher Education ExperienceChange ManagementCommunication SkillsData PresentationMentorshipFacilitation Skills

Required

Master's Degree required (PhD preferred) with seven (7) years of related experience or a combination of education and related experience

Experience supervising staff and/or leading teams, with demonstrated leadership, mentorships, and performance management capabilities

Proven project management and project coordination skills, including planning, executing, and monitoring of deliverables across teams or departments

Proven ability to lead teams through organizational transitions while coaching clients and colleagues in effective change management strategies to foster adaptability, motivation, and successful outcomes, particularly within higher education contexts

Demonstrated consulting experience with the ability to assess client needs, develop tailored solutions, and provide strategic guidance

Demonstrated success in academic and professional settings, with a strong ability to manage multiple projects and priorities

Experience working in or with higher education institutions, with an understanding of academic environments, structures, and stakeholders

Strong written and verbal communication skills, with the ability to adapt messaging for varied audiences

Ability to present complex data or analyses in a clear, compelling, and accessible manner

Excellent facilitation and presentation skills, with experience leading meetings, workshops, or trainings

Proven ability to work efficiently, effectively, and proactively in fast-paced, deadline-driven, and virtual environments

Demonstrated success working in cross-function teams with a collaborative mindset

Preferred

A PhD is preferred

Benefits

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

Professional development opportunity and mentorship

Company

Georgia State University

Glassdoor4.0

Georgia State is an urban public research university and national model for student success in Atlanta, the cultural and economic center of the Southeast.

Founded in 1913

Atlanta, GA, US

5001-10000 employees

http://www.gsu.edu

H1B Sponsorship

Georgia State University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (74)

2024 (74)

2023 (64)

2022 (66)

2021 (32)

2020 (24)