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Birge & Held · 2 months ago

Multi-Site Service Manager

Newport, KY, US

Full-time

Onsite

Mid, Senior Level

$25.62/hr - $32.02/hr

3+ years exp

Birge & Held is committed to investing in communities to transform lives. The Service Manager will oversee the maintenance of multifamily communities, ensuring high standards of maintenance, managing on-site teams, and optimizing preventative maintenance programs.

Property ManagementReal Estate

Responsibilities

Provide hands-on leadership and direction to on-site maintenance teams across B&H properties to ensure consistent, high-quality service

Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews

Foster a culture of safety, accountability, and high performance throughout the maintenance team

Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life

Conduct regular inspections and audits to assess property conditions and identify areas needing attention

Confirm accurate replacement of capital items, ensuring proper repair-vs-replacement decisions are made

Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager

Perform on-site work when necessary to support property functionality and appearance

Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects

Schedule vendor work as needed, ensuring timely execution and quality results

Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements

Promote safe working practices and adherence to company policies at all times

Manage vendor relationships and oversee third-party contractors for services such as HVAC, plumbing, landscaping, and general maintenance

Monitor vendor performance to ensure cost-effectiveness and quality standards

Maintain inventory control of tools, equipment, and maintenance supplies

Oversee procurement processes to ensure timely and budget-conscious purchasing across sites

Respond to emergency maintenance issues and provide after-hours support when necessary

Ensure all maintenance staff are available to participate in the on-call rotation as needed

Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors

Support seasonal curb appeal efforts across multiple properties

Provide assistance to other B&H assets as needed to drive broader company goals and operational success

Qualification

HVAC expertiseEPA certificationPreventive maintenanceOSHA standards knowledgeTeam leadershipMulti-tasking abilityCommunication skillsProblem-solving skillsAttention to detail

Required

Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field

A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required

EPA certification required for refrigerant handling, or willingness to obtain certification upon hire

HVAC certification required

For positions that require travel between properties, a valid driver's license and reliable transportation are required

Working knowledge of OSHA standards and other environmental safety standards

Above average oral communication skills

Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work

Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools

Able to operate all necessary tools to perform the essential functions of the position

Able to multi-task and prioritize work orders

Exhibit strong attention to detail

Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand

Able to think logically to troubleshoot, analyze situations, and make sound business decisions

Able to lift, push, and pull up to 75 pounds

Smart phone preferred for work purposes

Able to perform a variety of duties in all types of weather

Benefits

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.

Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.

Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.

Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.

Save on living expenses with exclusive employee discounts at Birge & Held properties.

Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.

Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.

Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.

Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.

Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.

Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.

Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.