Erewhon · 1 month ago
IT Field Technician II
Los Angeles, CA
Full-time
Onsite
Entry Level
$27/hr - $30/hr
2+ years expErewhon is a rapidly expanding company in the health and wellness industry, seeking an IT Field Technician II. The role involves supporting IT operations across various store locations, providing technical assistance, and maintaining network devices and systems.
Food and BeverageFood ProcessingHealth CareOrganic Food
Responsibilities
Position includes travel between corporate offices and on-site to support our store locations
Mandatory travel required (spanning from throughout San Fernando / Los Angeles regions)
On-site visits to locations (scheduled, recurring, and possible emergency support requests) during business and non-business hours
Deploy, maintain, and support network devices and connectivity, workstations, laptops, mobile devices, printers, peripherals, operating systems, and applications needed by clients
Technician I will be expected to support users via chat, web, email, or phone once training is completed. Supervisor and management will always be available to escalate, however a minimum level of stand alone ability will be required
On-call (after hours support) responsibilities as scheduled. Hours are flexible within the abilities of IT management, staffing and events to protect company needs. Must be willing to work various shifts and/or days
Acceptable candidates will have a desire to learn industry specific technology, setup, repair and maintenance in addition to core IT concepts
Support IT projects as need at all company locations
Other duties as assigned
Qualification
Required
Entry level experience and a desire to learn IT Technical skills
Some skills and exposure to networking and PC troubleshooting technical problems
Good troubleshooting skills
Strong communication and customer service skills
Ability to follow directions well
Ability to work in a fast-paced and high-energy environment
Ability to exercise good judgment
Desire to learn and grow skills
Minimum of 2 years of job experience in any field (technical not required)
Comfortable, functional, and clean work attire required
Valid Driver's License / Reliable vehicle with valid registration and auto insurance
Physical work such as lifting and carrying equipment
Basic understanding of Microsoft Windows desktop, setup and installation
Basic skills in MS Office, Google
Basic experience in PC hardware
Entry level understanding of Android, iOS and the ability to learn
Working knowledge of email/webmail
Basic knowledge of Networking Support (i.e IP addressing concepts, utilizing basic network diagnostic tools, troubleshoot connectivity, Wi-Fi, etc.)
Fast solid learner
Good troubleshooting and critical thinking skills
Reliable and dedicated
Professional demeanor
Reasonable verbal skills and ability to communicate with others
Ability to receive feedback to enhance communication skills
Ability to work independently and in a team once training is complete
Ability to take direction and understand instructions
Preferred
A+ or similar certification desired (not required)
Network+ or similar certification desired (not required)
Other IT certifications or formal IT education a plus
Other (Non-IT) technical experience/education will be considered
Google workspace and Google Drive experience are a plus
Benefits
50% off organic meals daily (during in-store visits)
20% off in-store purchases
Opportunity for tips, evenly shared amongst valet/parking team
Bonuses and sales rewards (for some departments)
HUGE opportunities for career growth
401k with 4% match
Paid Vacation
Health Benefits
And much more…
Company
Erewhon
Erewhon is a food and beverage company that provides healthy, pure and nutrient rich foods and products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-09Private Equity
Leadership Team
Espi Gamez
PROCUREMENT DIRECTOR
Kabir Jain
Chief Growth Officer
Recent News
Company data provided by crunchbase