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Jacobs · 1 day ago

Higher Education Client Account Manager (CAM), Vice President

Dallas, TX

Full-time

Hybrid

Director/Executive

$206K/yr - $321K/yr

15+ years exp

Jacobs is a leading firm in design and engineering, focused on solving critical problems for cities and environments. The Vice President for Higher Education Client Account Manager will lead strategic business relationships with key clients in Texas, ensuring client satisfaction and advocating for their needs while driving business growth in the higher education sector.

Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate

Responsibilities

Serve as the point of contact for client service activities and develop strategies to grow the higher education practice for various clients in Texas and the region, including design and PMCM services

Work with the Geographic Cities & Places Market Growth Director to align Higher Education strategy within the broader West Central portfolio

Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success

Facilitate deep, personal, valuable client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients

Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth

Identify higher levels of client engagement for executive sponsors

Secure management commitment and influence/attract key staff for pursuits

Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction

Actively engage with project and Sales teams to influence pursuit teams on sales process discipline, win strategy and proposal development, interviews, and presentations

Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

Participate in industry organizations and community engagement, and lead efforts to get local staff out into the community to build relationships and enhance our brand

Qualification

Higher Education experienceClient relationship managementSales strategy developmentCommunity engagementTeam leadershipTechnical writingInnovative thinkingPolitical savvinessEmotional intelligence

Required

Bachelor's degree in architecture, engineering, or planning, or equivalent related work experience in lieu of a degree

15 years of experience in architecture, engineering and/or related disciplines associated with the higher education market sector

Proven record of coordinating teams and winning work on an area or statewide basis within the Higher Ed market

High level existing contacts and strong relationships with major Higher Education clients, and a successful record of winning work with these clients

Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview, and win new work

Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting

Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the market and develop the most responsive teams for our clients

Be a strong team leader, consensus builder, and team player skilled in technical writing, communicating, and presenting to clients

Have a demonstrated ability to be a leader in the Higher Education market

Have a demonstrated history in community and political engagement and be a known quantity in the Higher Education marketplace

Preferred

Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels)

Ability to open doors for initiating relationships at the client organization to serve as a business leader by leading an account team

Ability to set a vision and strategy, coach/mentor and motivate teams, and drive accountability to achieve the designated sales goal

Ability to lead through influence

High level of emotional intelligence

Skills as an innovative and solutions-oriented thinker

Client political savviness

A technical background/experience in delivering or managing Higher Education projects or programs is considered a positive and adds credibility in architecture, consulting, engineering, construction industry service offerings and delivery