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Koniag Government Services · 3 days ago

Information Technology (IT) Knowledge Management Support

San Antonio, TX

Full-time

Onsite

Senior Level

7+ years exp

Koniag Government Services is seeking an Information Technology Knowledge Management Support specialist to assist with IT Knowledge Management initiatives at the Defense Health Agency. The role focuses on designing, implementing, and maintaining knowledge management systems to enhance information sharing and collaboration across military healthcare facilities.

EnterpriseGovernmentProfessional Services

No H1B

U.S. Citizen Only

Responsibilities

Provides expert-level support for the Defense Health Agency's IT Knowledge Management initiatives, with a primary focus on leveraging SharePoint and other collaborative technologies across the DHA's global network of military hospitals, medical clinics, and dental clinics

Serves as a key specialist responsible for designing, implementing, and maintaining comprehensive knowledge management systems that support DHA's complex IT operations and decision-making processes

Leads the development and implementation of IT knowledge management strategies that align with DHA's overall IT objectives, ensuring efficient capture, organization, and dissemination of critical information across approximately 250,000 end-user devices and 3,000 physical and virtual servers at 250 sites worldwide

Designs and oversees the implementation of SharePoint-based knowledge repositories, collaboration spaces, and information portals tailored to the needs of various IT teams within DHA

Ensures these platforms comply with DoD cybersecurity requirements, Risk Management Framework (RMF), and relevant DoD strategies

Develops and maintains taxonomies, metadata schemas, and content organization structures to enhance searchability and accessibility of IT knowledge assets

Implements advanced search capabilities and knowledge discovery tools to improve information retrieval efficiency

Collaborates with IT teams across various disciplines (e.g., systems administration, cybersecurity, network operations) to identify critical knowledge areas and develop processes for capturing and sharing best practices, lessons learned, and standard operating procedures

Implements and manages knowledge-sharing platforms that facilitate collaboration and information exchange among geographically dispersed IT teams

This includes setting up and maintaining discussion forums, wikis, blogs, and other collaborative tools within the SharePoint environment

Develops and oversees the implementation of knowledge retention strategies, ensuring that critical IT knowledge is preserved and remains accessible despite personnel changes or organizational restructuring

Designs and implements metrics and reporting systems to measure the effectiveness of knowledge management initiatives

Provides regular reports to leadership on knowledge utilization, gaps, and improvement opportunities

Leads the integration of knowledge management practices into IT service management processes, ensuring that knowledge articles are linked to incident, problem, and change management workflows

Develops and delivers training programs on effective use of knowledge management tools and best practices for knowledge sharing and collaboration

Promotes a culture of knowledge sharing across the DHA IT organization

Stays abreast of emerging knowledge management technologies and methodologies, continuously improving DHA's knowledge management capabilities to support evolving IT needs and challenges

Works closely with information security teams to ensure that knowledge management systems and practices adhere to DHA's security policies and protect sensitive information appropriately

Qualification

SharePointKnowledge ManagementIT OperationsRisk Management FrameworkCybersecurityMetadata ManagementCollaboration ToolsTraining DevelopmentCommunication SkillsProblem SolvingTeam Collaboration

Required

Bachelor's degree in Information Systems, Knowledge Management, Computer Science, or a related field

Ability to obtain a public trust

7-10 years of experience in IT knowledge management, with at least 5 years of experience implementing and managing enterprise-scale knowledge management systems, preferably in SharePoint environments

Should have demonstrable experience in large, complex organizations, preferably in military or healthcare settings

Familiarity with DoD IT operations and knowledge management best practices is a significant plus