Senior Program Manager, Trust & Safety jobs in United States
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Character.AI · 1 week ago

Senior Program Manager, Trust & Safety

positionRedwood City, CA
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

Character.AI empowers people to connect, learn and tell stories through interactive entertainment. They are seeking a Senior Trust & Safety Program Manager to lead high-impact safety programs, partner with various teams, and drive critical safety initiatives for their AI experiences.

AppsArtificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMobile AppsSoftware
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H1B Sponsor Likelynote

Responsibilities

Lead planning and execution of major Trust & Safety initiatives spanning moderation, detection systems, vendor workflows, and policy impact
Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success measures
Influence roadmap prioritization in partnership with product, eng, and research, ensuring safety requirements are fully understood and addressed
Drive cross-functional accountability and communication across internal teams and external partners
Track key program metrics and define reporting that helps leadership see progress, risk, and resourcing needs
Manage vendors and external partners to performance expectations and quality standards
Develop repeatable frameworks and operational patterns that improve execution quality across the Trust & Safety portfolio
Serve as a strategic advisor to leaders on prioritization, sequencing, and investment decisions

Qualification

Program managementTrust & Safety experienceRisk managementVendor managementCommunication skillsCrisis responseAI safety conceptsSQL proficiencyData tools familiarity

Required

7–10 years of experience in program management, operations, or product execution in a fast-moving tech environment
Experience in Trust & Safety, content moderation, risk management, or crisis response (3–4 years minimum)
Proven ability to lead complex, multi-team initiatives from inception through delivery
Strong communication skills and the ability to bridge technical and non-technical partners
Experience identifying, vetting, and managing external vendors, partners, and safety experts
Ability to break down ambiguous spaces into clear next steps and drive alignment
Deep interest in Trust & Safety, responsible AI, and building safer products at scale

Preferred

Familiarity with AI safety concepts, annotation pipelines, or classifier development
Comfort with SQL, dashboards, or data tools for measuring program impact
Understanding of the AI entertainment space or Character.AI ecosystem

Company

Character.AI

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Character.ai provides open-ended conversational applications in which users create characters and converse with them.
dateFounded in 2021
location
Menlo Park, California, USA
people-size51-200 employees
web-link
https://character.ai

H1B Sponsorship

Character.AI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (16)
2023 (6)
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
$150.08M
Key Investors
Andreessen Horowitz
2023-03-23Series A· $150M
2023-01-24Seed· $0.08M

Leadership Team

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Karandeep Anand
CEO
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Company data provided by crunchbase