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Faye · 2 months ago

Claims Experience Specialist - Richmond, VA

Richmond, VA

Full-time

Hybrid

New Grad, Entry Level

Faye is a fast-growing company in the travel industry seeking a Claims Experience Specialist to enhance their customer-first claims service. This role involves handling claims from travel insurance products and providing support to customers regarding travel inquiries and emergencies.

FinTechHospitalityInsuranceInsurTechPredictive AnalyticsTransportationTravel

Responsibilities

Be customer obsessed and set the highest bar for claims service in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, accuracy, proactivity and positivity

Handle claims arising from travel insurance products

Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad

Provide real-time support related to travel inquiries & emergency events

Collect & monitor travel intelligence information

Interact with travel & medical providers

Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat

Efficiently handle customer complaints with empathy, knowledge and understanding

Complete customer requests in a friendly, professional and timely manner

Work collaboratively across teams and departments to help solve any matter at hand

Qualification

Claims experienceAnalytical skillsVerbal communicationWritten communicationCustomer serviceTravel backgroundMedical backgroundTime managementOrganizational skills

Required

Excellent verbal & written communications skills

Strong analytical skills

Ability to display great time management and prioritize workload while remaining organized and efficient

Proven experience in claims, assistance or comparable roles

Ability to work in shifts - day/evening primarily

Preferred

A medical and/or travel background - a plus

Company

Faye

Faye is a travel insurance company that offers person-first travel insurance and assistance.

Founded in 2021

Richmond, Virginia, USA

51-200 employees

https://www.withfaye.com

Funding

Current Stage

Growth Stage

Total Funding

$49M

Key Investors

Portage VenturesMunich Re VenturesGoogle for Startups

2024-07-30Series B· $31M

2023-05-23Series A· $10M

2022-05-11Seed· $8M

Leadership Team

Elad Schaffer

Co-Founder and CEO

Recent News

PR Newswire

U.S. News & World Report Announces the 2026 Best Travel Insurance Companies

2026-01-08

PR Newswire

Faye and Spiky.ai Launch SugarCRM Integration to Turn Meetings into Revenue Intelligence

2025-12-11

PR Newswire

Faye Recognized as 2025 Inc. Power Partner

2025-11-05

Company data provided by crunchbase