NEOGOV · 2 months ago
Records Court Clerk - FOC
Lansing, MI
Full-time
Onsite
Entry Level
$44K/yr - $44K/yr
1+ years expNEOGOV is a company that provides software solutions for government organizations. They are seeking a Records Court Clerk to review, interpret, and process court orders, maintain electronic files, and assist clients with inquiries related to their accounts.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Reviews, interprets, and processes new and amended orders
Creates and updates electronic computer data files, which includes establishing and adjusting current balances, charging rates, direct pay credits, priority of payments for processing and distribution of payments, and action dates for future actions necessary on account
Makes adjustments to accounts
Communicates with clients, verbally and in writing, informing them of the adjustment or in response to inquiries regarding changes to their account
Answers and responds to departmental phone calls which includes answering and responding to general inquiries regarding general office policies and procedures, payment location options, staff availability, scheduling information, office hours and related matters
Performs computer look-ups to obtain necessary information to answer inquiries from clients, attorneys, the Department of Health and Human Services, and other agencies, transferring calls to appropriate staff or the correct department within the courthouse
May communicate with difficult clients
Processes incoming departmental e-mail and faxes by reviewing documents, indexing court orders, motions, objections, and client correspondence into the virtual filing system, responding to general inquiries and/or forwarding to appropriate staff
Enters new cases into the computer system received from the Court Clerk’s Office and Prosecuting Attorney’s Office
Mails new client packets with account information, FOCUS on the Children information, and other documents
Stops child support on inactive cases, makes necessary adjustments to the account and informs clients of status of case in writing
Reactivates cases as necessary, which includes reactivating child support and reimbursement, making necessary adjustments to the account, and informing client of the status of the case and payment amount
Receives, reviews, and responds to Child Protective Services inquiries from the Department of Health and Human Services
Processes outgoing postal mail on an as needed basis
Serves as back-up to the Front Desk Receptionist, which includes but is not limited to greeting visitors, checks in clients for conferences/hearings, answers general questions or forwards client to the appropriate FOC/Court personnel, and responds to payment history requests, provides forms/motion packets, time stamps documents received from clients and responds to requests for other general information
Serves as back-up to the Cashier on an as needed basis, which includes but is not limited to taking payments, giving receipts verifying client information and docket number, answering questions concerning balances owed, balancing the batch, calculating daily deposit, and following cash control policy and procedures
Attends various training as required by Ingham County/Circuit Court/FOC, as well as the Office of Child Support
Adheres to strict OCS/IRS rules of confidentiality
Assists with updating FOC training manuals and training of new and existing employees
Performs other duties as assigned
Qualification
Required
High school graduation or equivalent
One year of experience in a court or related legal setting involving accounting and data entry
Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions
Ability to access departmental files
Ability to enter and retrieve information from a computer
Prolonged sitting while entering data to computer
Lifting and carrying of files weighing up to 30 lbs
Preferred
Some advanced coursework related to data processing and accounting
Benefits
This position is benefited and is subject to the UAW GROUP CBA.
Ingham County offers a wide range of benefits to support you in your career.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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