Databricks · 2 weeks ago
Technical Solutions Manager, Platform
Greater São Paulo Area
Full-time
Onsite
Senior Level
7+ years expDatabricks is a leading data and AI company, seeking a Technical Solutions Manager to lead their regional support team. The role involves managing complex support tickets, mentoring engineers, and driving process improvements to enhance performance.
AnalyticsArtificial Intelligence (AI)Data StorageInformation TechnologyMachine Learning
Responsibilities
Build and manage a team of Technical Solution Engineer
Provide coaching and mentorship to the engineers
Identify and implement process improvements to meet or exceed regional performance KPIs
Establish training plans and subject matter expertise within the team
Drive support escalations during AMER business hours and establish cross-functional collaboration to manage and resolve issues
Be a player-coach and provide technical leadership to the regional support team
Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform
Define quarterly goals and track them to completion to drive team growth and personal development
Scale the organization by developing processes and guidelines that promote operational efficiency
Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues
Participate in weekend on-call rotations for support escalations
Perform risk assessments and be a hands-on leader
Qualification
Required
Minimum 7 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining
Minimum 1+ years of managerial experience, leading a team of at least 6+ technical support engineers
Proven experience working with Cloud native applications / SaaS (AWS, Azure, GCP), or big data platforms in a technical capacity
Hands-on experience in Systems troubleshooting, Networking, and Linux fundamentals, JVM troubleshooting, Debugging of Java applications is a great plus
Proven experience working with Big Data (Platform, Kafka, Hadoop), Cloud (AWS, Azure, GCP), or Data Science platforms in a technical capacity
Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers
Excellent analytical and troubleshooting skills
Excellent customer facing, verbal and written communication skills
A team-oriented attitude and a high degree of comfort working in a startup environment
Benefits
Comprehensive benefits and perks
Company
Databricks
Databricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture.
5001-10000 employees
H1B Sponsorship
Databricks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (385)
2024 (319)
2023 (227)
2022 (222)
2021 (166)
2020 (64)
Funding
Current Stage
Late StageTotal Funding
$25.81BKey Investors
Counterpoint GlobalFranklin TempletonAndreessen Horowitz
2025-12-16Series Unknown· $4B
2025-09-08Series Unknown· $1B
2025-01-13Debt Financing· $5.25B
Leadership Team
Ali Ghodsi
CEO and Co-founder
David Conte
Chief Financial Officer
Recent News
Crunchbase News
2026-01-09
2026-01-09
Company data provided by crunchbase