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Under Canvas Inc. · 3 months ago

Camp Facilities Manager

South Haven, MI, US

Full-time

Onsite

Mid, Senior Level

$55K/yr - $60K/yr

3+ years exp

Under Canvas Inc. is a company focused on providing unique glamping experiences, and they are seeking a Camp Facilities Manager to ensure operational, safe, and functional glamping locations. This role involves overseeing maintenance tasks, training the Facilities Team, and collaborating with management to optimize guest experiences and facility operations.

Adventure TravelCustomer ServiceOutdoorsTravelVacation Rental

Responsibilities

Think critically to respond and react quickly to ever changing situations on property

Able to problem solve to resolve issues safely and efficiently

Deliver clear expectations to the team in all operational areas

Professional in all internal and external communications

Help and support guest and team member issues quickly and efficiently

Interview and collaborate with OM on hiring of Facilities team members

Participate in delivery of performance reviews for team members

Deliver corrective actions to team members

Prioritize goals and delegate tasks on a regular basis for facilities staff while working in conjunction with the camp Operations Manager

Able to run the camp and work independently with minimal oversight in the event the OM is unavailable

Find ways to streamline processes to maximize efficiency and resource use

Establish and maintain relationships with local businesses and communities

Be growth oriented

Evaluate, develop, and report on NPS and eNPS action plans

Maintain the departmental budget by managing Facilities’ purchases and updating checkbook of operating expenses to match business needs and to meet monthly and yearly financial goals

Oversee and perform routine and preventative maintenance for all aspects of the property including infrastructure elements, tents, and maintenance equipment

Perform key tasks in planning of capital purchases and projects throughout the year

Create synergy across property departments through strong leadership

Meet with team members to support their growth and development

Create positive work environment that is guest-focused

Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained

Collaborate with other members of camp management and the corporate team

Prioritize tasks effectively

Participate in camp level and company-wide meetings

Submit high quality work products in a timely manner

Promote company sustainability initiatives

Other duties as assigned

Qualification

Maintenance technician experienceInfrastructure systems knowledgeBudget managementMicrosoft Office SuiteCustomer service skillsInterpersonal skillsOrganizational skillsProblem-solving skillsLeadership skills

Required

High School Diploma, GED, or equivalent years of experience

Experience as maintenance technician minimum of 2 years with at least 1 year of supervisory experience

Experience in infrastructure systems including plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance

Provide input and assist Operations Manager in annual build of maintenance department budget

Competently perform duties in absence of OM

Demonstrated commitment to delivering high quality customer service

Goal-oriented, results-driven, strong interpersonal and communication skills

Communicate in a clear and professional way

Interact with a friendly, enthusiastic, positive attitude

Demonstrate sound judgement, follow direction, and take decisive appropriate action

Learn, embrace, and train team on company policies, practices, and procedures

Strong organizational skills to execute and prioritize multiple tasks

Ability to work independently and meet deadlines on assigned projects

Proficiency in Microsoft Office Suite

Participate in educational and training opportunities

This position requires the individual to wear and work in personal protective equipment, when applicable

This position requires that the individual is able to lift a minimum of 45lbs independently

Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces

Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind

This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas