Segway Navimow · 1 week ago
Service Manager
Greater Paris Metropolitan Region
Full-time
Onsite
Mid Level
3+ years expSegway Navimow is seeking a Service Manager to lead aftersales service in France and South EU. The role involves managing key accounts and dealers, driving service process improvements, and delivering training and technical support to partners and customers.
Consumer ElectronicsE-CommerceLandscapingRoboticsSmart HomeWireless
Hiring Manager
Jimmy Zhang
Responsibilities
Lead aftersales service in France & South EU, ensuring network coverage and service quality
Manage key accounts and dealers, expand and strengthen the service partner network
Drive service process improvements and customer satisfaction (KPIs: response time, repair quality, partner score)
Deliver training and technical support to dealers, service partners, and key customers
Act as the regional contact to HQ, coordinating with product, logistics, support, and spare parts teams
Qualification
Required
Bachelor's degree in Engineering (Mechanical/Electrical/Automation or related)
More than 3 years in service management, aftersales, or technical support (consumer electronics preferred)
Strong problem-solving and escalation management skills
Experience with service partners, distributors, or key accounts
Fluent in French and English, with excellent communication and cross-functional collaboration skills
Able to do frequent regional travel within France & South EU
Company
Segway Navimow
Segway Navimow develops wire-free robotic lawn mowers and accessories for automated residential and commercial lawn care.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Android Headlines
2026-01-17
Company data provided by crunchbase