Universal Orlando Resort · 7 hours ago
Assistant Manager, Facilities - Park - Universal Kids Resort
Frisco, TX
Contract
Onsite
Mid, Senior Level
5+ years expUniversal Orlando Resort is a prominent entertainment destination, and they are seeking an Assistant Manager for their Facilities department at Universal Kids Resort. The role involves overseeing daily operations, maintenance, and safety standards while managing a team of facilities personnel and ensuring compliance with policies and procedures.
Entertainment
Responsibilities
Manages the facilities maintenance efforts of assigned areas including daily operation, routine, preventative/predictive maintenance, discretionary, emergency repairs, as well as comprehensive asset life cycle management, etc., including but not limited to masonry, tile, pavers, woodwork, scenic paint, crafts, signage, carpet, drywall, furniture, commercial hardware, cubicle partitions, restroom stall doors, painting, roofing, concrete, door hardware, etc. Develops and refines maintenance standards and routine repairs and maintains all OSHA and Universal Quality Standards and procedures. Identifies vendor/contractor scope for various project needs and partners with Technical Services leadership to coordinate maintenance projects. Provides direction to Team Members and manages their workload
Ensures the completion and processing of work orders to ensure projects stay on target. Completes regular inspection of property to identify maintenance needs and safety concerns. Ensures safety compliance and adherence to all Universal policies and procedures and keeps safety a top priority of the Facilities team. Encourages a positive and safe work environment
Responsible for hiring, training, coaching, and developing hourly Facilities Team Members. Manages labor budgets for assigned areas and creates weekly Team Member schedules. Monitors, tracks and records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to incident reports
Drives and executes plans for Facilities team that directly affect Team Member satisfaction (TSAT), Guest satisfaction (GSAT), and safety standards while utilizing existing tools to measure and monitor performance against targets. Develops appropriate action plans to achieve or exceed targets
Oversees the capital and expense budgets and ensures financial responsibility and labor optimization. Routinely and regularly manage capital requests and execution of approved capital projects. Make sure all capital needs are input into the system and priority reviewed regularly. Monitors overtime, ensuring only used when absolutely necessary
Assists with seasonal weather condition sustainment initiatives and special projects across Universal Kids Resort. Ensures efficiencies, show quality is at its highest level, and maximizes use of labor and seasonal downtimes to manage sustainment efforts related to various weather conditions
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
Must have analytical and problem-solving skills
Must be willing to work flexible hours, including evenings and weekends as business dictates
Consistent attendance is a job requirement
5+ years of experience in major installations, repairs, maintenance or paint of facilities with 1+ years of leadership experience is required, experience within a seasonal or regional theme park is a plus; or equivalent combination of education and experience
Preferred
Maintenance Management certification and/or General Contractor license is preferred
Technical school or Associate's degree (AA) in General Studies, Technology or related field is preferred
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
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