IT Service Desk Ticketing System Administrator jobs in United States
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Creek Technologies Company ยท 2 months ago

IT Service Desk Ticketing System Administrator

positionBrunswick, GA, US
timeFull-time
remoteOnsite
seniorityMid Level

Creek Technologies Company is seeking an IT Service Desk Ticketing System Administrator to support the Federal Law Enforcement Training Centers (FLETC) under the Department of Homeland Security. The role involves managing user support operations, ensuring effective issue resolution, and maintaining high customer satisfaction across FLETC locations.

Information and Communications Technology (ICT)Information ServicesInformation Technology
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

Administer, configure, and maintain the FLETC IT Service Desk ticketing system or equivalent enterprise-level IT Service Management (ITSM) platform
Design and manage database schemas, data structures, and integrations to ensure referential integrity and accurate reporting across IT service modules
Oversee and optimize Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager to support efficient service delivery operations
Develop and maintain workflows, automation rules, and escalation paths that align with ITIL-based service management processes
Collaborate with IT leadership and Service Desk personnel to identify and implement process improvements for ticket management, asset tracking, and change control
Generate and analyze service performance reports, dashboards, and metrics to support operational decision-making and compliance
Ensure system security, data accuracy, and user access management in accordance with organizational and federal standards
Coordinate upgrades, patching, and configuration changes with minimal service disruption
Document technical configurations, procedures, and system architecture for operational continuity and knowledge transfer
Provide end-user training and support for ITSM modules and functionality

Qualification

Ivanti Service DeskDatabase designITIL frameworkWorkflow developmentAnalytical skillsTroubleshooting skillsCommunication skills

Required

Bachelor of Science in Information Systems, Computer Science, or related field preferred, or equivalent professional experience
Certification in administration and management of the Ivanti Service Desk system, or equivalent experience with similar enterprise ticketing systems
Extensive experience in database design and administration, including the development of schemas and data structures with strong referential integrity
Proven expertise with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager
Strong understanding of ITIL-based service management frameworks and best practices
Experience developing workflows, reports, and automation within ITSM platforms
Excellent analytical, troubleshooting, and communication skills, with strong attention to detail

Company

Creek Technologies Company

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Creek Technologies Company in an Information technology that specializes in educational services and management consulting.
dateFounded in 2007
location
Dayton, Ohio, USA
people-size51-200 employees
web-link
https://www.creek-technologies.com/

H1B Sponsorship

Creek Technologies Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Irv Ramirez
Chief Operating Officer
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Recent News

Business Journals
Family-owned Creek Technologies sees exponential growth
2022-11-15
Company data provided by crunchbase