ASML · 16 hours ago
Sr. Customer Supply Chain Specialist
Phoenix, AZ
Full-time
Onsite
Senior Level
5+ years expASML is a leader in developing lithography machines for the microchip industry. The Sr. Customer Supply Chain Specialist will be responsible for analyzing and delivering optimized solutions for US logistics tasks, ensuring high levels of customer satisfaction through effective supply chain management.
CommercialElectronicsHardwareIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingNanotechnologySemiconductorSoftware
Hiring Manager
Abraham Samuel
Responsibilities
Develops and conducts analyses on complex data sets considering ASML processes
Drives insight generation through comprehensive data analysis to identify patterns, trends, and correlations, enabling informed decision-making, strategic improvements and enhancing predictability to prevent future escalations
Anticipate, Forecast, Respond to and process incoming emergency parts orders
Oversee and engage with executing administrative controls in the SAP system
Proactively initiate and communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled
Initiate, Follow up and Monitor daily escalations through technical support
Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions
Drive the replenishment and allocation of parts
Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans
Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization
Monitor critical parts and influence stocking levels ensuring effective coverage
Served as the primary Arizona-based liaison to Business Line (BL) teams, facilitating seamless communication and collaboration
Structure and optimize data systems to enable accurate and scalable KPI calculations across multiple business units
Architect the KPI landscape for both U.S. and global operations, ensuring alignment with strategic business objectives
Ensure customer lead time and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Implement corrective actions
Secure and Present relevant performance reporting to stakeholders
Initiate alignment with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status
Improve cooperation between local and central logistics covering volume and NPI’s
Actively seek out cross-functional organizational leadership (CS, BL, CSCM UIR /AS ect) to understand the long term needs / challenges and provide recommendations to address concerns
Strengthen strategic customer relationships across the local organization to drive long-term value and alignment
Develop a deep understanding of Customer Service (CS) local operations and partner cross-functionally to identify and implement process improvements
Lead high-impact engagements with external customers, delivering comprehensive and data-driven reports that support strategic decision-making
Conduct impactful data analyses that supported cross-functional teams in the U.S., including tailored solutions for key customers such as TSMC
Lead strategic initiatives optimizing supply chain performance, reduce costs and increase customer satisfaction data-driven decision-making and cross-functional collaboration
Champion cost reductions initiatives and drive new reduction proposals engaging senior stakeholders
Lead the introduction of new processes, including the successful safeguarding customer commitment solutions, driving operational efficiency and standardization
Collaborates with lean experts and other stakeholders in combining data analytics with CI tools (E.g. VSM, Daily Management, Hoshin Kanri , Problem Solving tools A3/4C)
Qualification
Required
Minimum of a Bachelor's degree in Business Engineering or Supply Chain, or equivalent experience
5-10 years of relevant field experience in a complex customer oriented (logistics) environment
Experience in building a good relationship with customers in supporting their needs
Knowledge of business complexity, supply chain and/or relevant industry
Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects
Know how about Materials Requirement Planning (MRP)
Advanced competencies in Microsoft Excel and PowerPoint
Advanced Data Analytics, interpretation and ability to formulate recommendations
Ability to influence Sr leadership up to executive level using data to meet the business needs
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability
Identifies bottlenecks and drives improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with Sr. leaders, manager, co-workers and customer
Work according to a strict set of procedures within the provided timelines as well as provide the data that supports improving the procedures or adopting new procedures when needed
Analytical and able to organize and prioritize workload
Excellent social and communication (both written and verbal) skills
Service minded and customer dedicated
Strong data analysis and problem solving abilities
Team player with a pro-active attitude, flexible and highly committed
Able to handle and work under extreme pressures and timelines
Remain flexible in providing after hours support, as needed
Preferred
Preferable Master's degree
Knowledge of ASML logistics procedures is preferred
Company
ASML
ASML is a manufacturer of chip-making equipment.
10001+ employees
H1B Sponsorship
ASML has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (460)
2024 (354)
2023 (538)
2022 (443)
2021 (196)
2020 (279)
Funding
Current Stage
Public CompanyTotal Funding
$526.46M2022-05-10Post Ipo Debt· $526.46M
1995-03-24IPO
Leadership Team
Christophe Fouquet
President and Chief Executive Officer
Marco Pieters
Chief Technology Officer
Recent News
Benzinga.com
2026-01-17
Hartford Business Journal
2026-01-17
Company data provided by crunchbase