Giro Sport Design · 1 month ago
Dealer Experience Representative
Hyde Park, UT
Full-time
Onsite
Entry Level
$19.20/hr - $25.50/hr
2+ years expGiro Sport Design is a collective of makers who design and manufacture performance gear and precision technologies. The Dealer Experience Representative is responsible for all aspects of order processing and serves as the primary contact for dealers, ensuring they receive excellent service throughout their order experience.
ComputerHardwareManufacturingSporting GoodsSports
Responsibilities
Be the main contact for incoming dealer calls
Answer incoming calls / respond to voicemail within 24 hours
Respond to emails from dealers within 24 hours
Enter and manage dealer orders with 100% accuracy
Issue Return Authorizations / create shipping labels as needed
Communicate sales orders changes to all appropriate departments
Develop and maintain positive dealer relations with buyers and staff
Effectively present information and respond to questions from management and team members
Monitor and maintain order book daily
Be proactive and demonstrate problem solving skills
Qualification
Required
2 years of experience in customer service
Must be able to type 35-40 WPM
Must be technically inclined
Energetic customer phone skills – must troubleshoot customer product problems
Able to disassemble and reassemble top selling products by end of the 3-month probationary period
Efficient in Microsoft Suite
Extreme attention to detail
Able to follow process/flow documentation
Strong dealer service focus
Self-starter with a 'Can do' attitude
Consistent attendance and reliability
Strong verbal, written, and interpersonal communication skills are crucial
Good comprehension, listening, and problem-solving abilities
Ability to maintain a high level of energy with a sense of urgency
Strong collaborative team player with the ability to establish and maintain positive and effective working relationships
Able to multi-task
Strong time management skills are essential
Ability to execute tasks with a high degree of accuracy and attention to detail
Benefits
Medical and dental
Vision
Disability and life insurance
401K
PTO
Paid holidays
Gear discounts
Company
Giro Sport Design
Giro was founded more than 30 years ago by Jim Gentes, a man with an obsession for design and answering unmet needs.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase