Relay · 4 hours ago
Senior Product Manager
Syracuse-Auburn Area
Full-time
Hybrid
Senior Level
5+ years expRelay is a digital banking platform that empowers self-made business owners with financial tools and insights. The Senior Product Manager will lead major product areas, driving the development of financial products that are intuitive and impactful for small businesses.
BankingData IntegrationFinancial ServicesFinTechPaymentsSmall and Medium Businesses
Responsibilities
Launch and iterate on high priority products ensuring the experiences are simple, intuitive, and trustworthy
Improve customer outcomes by driving integrations with banking, accounting, or payment platforms
Collaborate with Risk, Data, and Operations to ensure Relay’s products are reliable, secure, and insight-driven
Build narratives and roadmaps that align stakeholders, clarify priorities, and inspire confidence, even in the face of ambiguity
Partner with Sales, Marketing, and CX to deliver successful launches and drive adoption among SMB customers
Own impactful products end-to-end: define the vision, set the roadmap, and deliver high-impact outcomes shaping how SMBs understand, manage, and spend their money
Treat your product like a business: define and track KPIs, monitor performance, and make decisions rooted in data, customer insights, and company goals
Ship high-quality products from ideation to launch: partner closely with design and engineering as part of a leadership trifecta, raising the bar for usability, craft, and polish
Build and tell the story for your product: create clear narratives that inspire leadership, cross-functional partners, and customers; even in ambiguous situations
Stay deeply connected to SMB customers: immerse yourself in their workflows and pain points, ensuring we’re solving meaningful problems and delivering products that feel both intuitive and delightful
Collaborate cross-functionally: work with Sales, Marketing, and Customer Experience teams to ensure smooth go-to-market launches and strong adoption
Partner externally and internally: navigate and evaluate strategic partners while working across Relay as we grow our product offerings and build new capabilities
Champion product culture at Relay: bring curiosity, ownership, and a high bar for quality that elevates both the product team as a whole
Qualification
Required
At least five years of product management experience, with a track record of shipping and owning products at scale
Proven ability to take ownership of a product area and influence broader strategy
Strong data competency with the ability to self-serve metrics and write basic SQL queries to support decision making
Excellent storytelling and communication skills: you bring clarity and inspire conviction across engineering, design, and business stakeholders
Experience working closely with engineering and design as part of a leadership trifecta to deliver polished, high-quality experiences
Demonstrated success working cross-functionally with Sales, Marketing, and Customer Experience teams to ensure effective launches and adoption
Comfort working in ambiguous environments while bringing structure and clarity where needed
Experimental & curious in your approach to product management (i.e. tooling, processes etc)
Preferred
Have experience in fintech products
You've joined a company at its early stages and have seen it through scale
You have experience working in a fintech startup
Are familiar with risk/fraud tools or credit underwriting frameworks
Benefits
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Hybrid work environment: we value meaningful collaboration and connection at our Toronto office 3 days a week, with lunch, snacks, and beverages on us.
Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
Company
Relay
Relay is an online banking platform that puts business owners in complete control of their cash flow.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$51.61MKey Investors
Bain Capital VenturesBetter Tomorrow Ventures
2024-03-03Series B· $32.2M
2021-05-13Series A· $15M
2020-10-19Seed· $4.41M
Leadership Team
Yoseph West
Co-Founder & CEO
Paul Klicnik
Co-Founder & CTO
Recent News
2025-11-19
Company data provided by crunchbase