CCaaS Architect - Bilingual French & English jobs in United States
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TTEC Digital · 1 week ago

CCaaS Architect - Bilingual French & English

positionToronto, Ontario, Canada
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

TTEC Digital is a company that focuses on enhancing customer experience through employee support. They are seeking a CCaaS Architect to provide technical solutions for clients, lead the Google delivery practice, and implement AI self-service applications.

AnalyticsArtificial Intelligence (AI)Information Technology

Responsibilities

Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing

Qualification

Google CCAIAI solutionsGoogle Cloud PlatformContact center architectureIAMNetworkingCloud RunMulti-lingual communicationSolution Document DesignsQuality assurance supportProject managementCommunicationAttention to detail

Required

Multi-lingual; fluent English and French verbal/written communication
8+ years of contact center architect experience overall
4+ years of experience with AI solutions
Knowledge of Google Cloud Platform Services
IAM
Storage
Networking
Cloud Run, Cloud Run Functions
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for Contact Center solutions
Experience supporting quality assurance and user acceptance testing
Experience with contact center reporting
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Candidate must have a 4-year bachelor's degree

Preferred

2+ years of technical on-hands experience with Google CCaaS or UJET
Google Certification and/or Badge completion
Experience managing staff
Experience developing mobile applications (IOS, Android)
Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.)
Experience migrating legacy premise Contact Center platforms to cloud services
Experience developing Conversational Agents (Dialogflow)
Proficient in Javascript, NodeJS and frameworks (express and spring)

Company

TTEC Digital

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TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
dateFounded in 2022
location
Greenwood Village, Colorado, USA
people-size1001-5000 employees
web-link
https://ttecdigital.com

Funding

Current Stage
Late Stage

Leadership Team

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Dave Seybold
Chief Executive Officer
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Recent News

GlobeNewswire
TTEC Digital Named a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix® for Mid-market Digital Transformation Services
2025-12-17
TTEC Digital
TTEC Digital recognized as the 2025 Microsoft Dynamics 365 Service Partner of the Year
2025-11-14
EIN Presswire
VoxEQ Debuts First Voice-Based CX Suite That Transforms Caller Bio-Signals into Personalized, Empathetic Experiences
2025-10-28
Company data provided by crunchbase