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HireLATAM · 6 days ago

Remote Client Success & Property Operations Manager

United States

Full-time

Remote

Senior Level

$1,600/mo - $1,800/mo

5+ years exp

HireLATAM is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. They are seeking an experienced Client Success & Operations Manager to serve as a key point of contact for clients, vendors, and residents, addressing and resolving issues while managing operational tasks.

Human ResourcesRecruitingSocial Recruiting

Hiring Manager

Adriana Sofia Garza

Responsibilities

Own and manage client accounts by driving detailed and responsive resolutions for inquiries and issues by coordinating and communicating with clients, residents, and vendors via email, phone, and SMS

Source and manage vendors and coordinate recurring service and one-time maintenance work orders - approvals, scheduling, follow-up, proof-of-completion, and billing

Communicate fluently and quickly in English, and escalate issues proactively, clearly, and efficiently

Perform data entry and analysis proficiently using spreadsheets and databases to understand insights and actions required

Create, process, and manage invoices for both clients and vendors

Be proactive and resourceful in identifying missing information to move tasks forward

Qualification

Property management experienceClient success managementVendor managementData analysisAccounting experienceCommunication skillsTech-savvyCustomer support toolsProblem-solvingTeam management

Required

Around 5 years of experience in property management

Prior experience in a management and operations role where you were individually responsible for interfacing directly with clients, vendors, and residents. Ideally in property management with responsibility in client success, vendor management, maintenance coordination, etc

Excellent English-first written and verbal communication skills. Communicates proactively and frequently in a remote work environment

Experience managing other team members

Independent and resourceful with a problem-solver mentality

Tech-savvy and able to learn systems quickly. Proficiency with managing data in spreadsheets

Experience in accounting or invoice management

Familiarity with customer support and accounting tools like Zendesk, Front, QuickBooks or similar platforms