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ALO · 2 months ago

CRM Technical Lead

San Ramon

Full-time

Onsite

Senior Level

$180K/yr - $200K/yr

5+ years exp

Alo Yoga is dedicated to mindful movement and improving lives through yoga. The CRM Technical Lead will oversee the design, implementation, and maintenance of the CRM platform, leading a team of developers and collaborating with various stakeholders to enhance customer experience and support business initiatives.

ApparelFashionTextiles

H1B Sponsor Likely

Responsibilities

Lead and manage the CRM development team, providing technical direction and mentorship

Oversee all CRM system architecture, configuration, monitoring and customization

Stay updated on new CRM technologies and trends, implementing improvements as needed

Ensure the CRM platform is effectively configured to meet business needs

Develop, implement, and maintain integration between the CRM and other systems (e.g., ERP, marketing automation, third-party tools)

Lead upgrades, patches, and regular system maintenance

Work closely with sales, marketing, and customer service teams to gather business requirements and translate them into technical solutions

Communicate technical issues, project timelines, and risks to non-technical stakeholders

Lead the design, development, and testing of custom CRM features, including workflows, dashboards, and reporting

Ensure data quality and integrity by setting data governance standards

Create and maintain technical documentation for system configurations and custom development

Manage CRM projects from inception through delivery, including scoping, scheduling, and resource allocation

Ensure CRM initiatives are delivered on time, within scope, and within budget

Conduct post-implementation evaluations to ensure system stability and identify opportunities for continuous improvements

Qualification

CRM platformsIntegration technologiesProgramming languagesDatabase managementAgile/Scrum methodologiesProblem-solving skillsCommunication skillsLeadership skills

Required

Bachelor's degree in Computer Science, Information Technology, or a related field

5+ years of experience in CRM development and architecture, with at least 2 years in a Technical Lead role

Strong knowledge of CRM platforms (e.g., Salesforce, Zoho, Gladly, HubSpot)

Expertise in integration technologies (e.g., APIs, web services)

Proficient in programming languages relevant to the CRM platform (e.g., python, JavaScript)

Experience with database management and reporting tools

Strong problem-solving skills and ability to work under pressure

Excellent communication and leadership skills

Experience with Agile/Scrum project management methodologies

Knowledge of marketing automation and customer service tools

Preferred

Experience with chatbots, AI implementations is a plus

Benefits

Performance bonuses

Long term incentives

A PTO policy

Many other progressive benefits

Company

ALO

Glassdoor3.0

We are ALO.

Founded in 2007

Los Angeles, California, USA

501-1000 employees

https://www.aloyoga.com/

H1B Sponsorship

ALO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (3)

2023 (4)

2022 (4)