CNR Technologies · 1 month ago
Mid-Tier Systems Engineer (Tier 2)
Woodstock, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expCNR Technologies is seeking a talented Mid-Tier Systems Engineer (Tier 2) to join our growing team. In this role, you will handle advanced technical issues, provide escalation support for Tier 1 engineers, and ensure our clients receive fast, high-quality IT solutions.
Cloud ComputingInformation TechnologyNetwork Security
Responsibilities
Resolve mid-level issues involving:
Domains, users, and permissions
Email systems
Printing, imaging, and workstation setup
Server configuration and management
Provide support via remote sessions, phone calls, and onsite client visits
Independently manage mid-level IT projects from start to finish
Maintain detailed documentation and accurate records
Prioritize multiple tasks and adapt quickly to changing needs
Serve as an escalation point for Tier 1 engineers
Mentor junior team members and assist with knowledge sharing
Contribute to team goals with a solutions-oriented mindset
Communicate clearly and confidently with clients
Ensure systems are functional and optimized during and after service
Travel to client sites within Woodstock and surrounding areas as needed
Qualification
Required
2–5 years in IT support, system administration, or network troubleshooting
Strong proficiency with Windows environments (Windows Server 2016+)
Solid understanding of Active Directory, DNS, DHCP, RDS, and related technologies
Networking experience including VLANs, routing, and VPN setups
Hands-on experience with firewalls (pfSense, FortiGate, Sophos, SonicWall, etc.)
Excellent customer service and communication skills
Ability to work independently, manage tickets, and meet deadlines
Preferred
CompTIA A+, Network+, Security+ (or equivalent)
Familiarity with the Microsoft Office Suite and CRM tools
Willingness to work additional hours when needed (compensated when applicable)
Benefits
401(k)
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Competitive salary based on experience
Remote work flexibility, with onsite visits only when needed
Performance-based raises and bonuses
Generous and flexible paid time off
Company-paid medical reimbursement benefits
Company-sponsored certifications and continued IT training
Exposure to modern technologies and ongoing learning
A collaborative team culture where your voice matters
Company
CNR Technologies
CNR Technologies is an IT company offering managed IT services, IT consulting, and network security services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rocky Bakker
Chief Executive Officer
Company data provided by crunchbase