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Okta · 2 weeks ago

Senior Documentation UX Designer

Toronto, Ontario, Canada

Full-time

Hybrid

Mid, Senior Level

CAD$110K/yr - CAD$160K/yr

4+ years exp

Okta is The World’s Identity Company, dedicated to providing secure access and authentication solutions. They are seeking a Senior Documentation UX Designer to enhance the user experience of their documentation sites, ensuring that users can easily find and utilize necessary information. This role involves collaborating with various teams to design intuitive user flows and improve the overall usability of technical content.

CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development

Responsibilities

Lead a holistic, human-centered approach to information design. Advocating for the user throughout the documentation lifecycle

Create and maintain clear, comprehensive architecture diagrams and technical illustrations to support admin and developer documentation on help.okta.com and developer.okta.com

Combine design and data by developing and iterating on wireframes, prototypes, and user flows to visualize and communicate design solutions that are both functional and delightful documentation experiences

Find creative ways to continuously learn from customers and users by conducting user research, including usability testing, surveys, and interviews, to understand user behaviors, pain points, and needs related to their documentation experience

Collaborate with technical writers to create UX best practices for images and content creation, ensuring consistency and clarity across all documentation deliverables

Craft user-centered artifacts and end-to-end journeys to align teams contributing to documentation around the broader user experience strategy

Partner with product and engineering teams to align documentation UX with the overall Okta product experience

Analyze usage data and feedback to identify areas for improvement and measure the effectiveness of design changes on documentation platforms

Qualification

FigmaAdobe Creative SuiteUser ResearchDesign SystemsA/B TestingContent Management SystemsUser EmpathyIterationCollaborationProblem-Solving

Required

4+ years of design experience

Proficient in Figma, Sketch, Adobe Creative Suite, and / or similar design tools

Expertise with design systems and codebases to maintain consistency across projects

Proven experience designing graphics and UX for complex web applications or documentation platforms

Ability to interpret user behavior data, analytics (e.g., Google Analytics, Tableau), and raw data into optimized designs

Knowledge of A/B testing and how to use data to validate hypotheses

Experience in designing large-scale projects or enterprise-level products that require long-term thinking

Ability to balance creative freedom with strategic priorities (e.g., aligning user experience with business objectives)

Strong interpersonal skills to work closely with cross-functional teams, including product managers, engineers, developers, and content creators

Ability to translate complex data or insights into clear, actionable design decisions

Deep empathy for users, understanding their pain points and needs

A mindset focused on solving real problems through innovative design solutions

Strong understanding of how to gather feedback, iterate on designs, and refine solutions based on user testing

Experience with Agile methodologies or other iterative design processes

When you apply online, include a link to your digital portfolio that showcases solid skills across a variety of projects, including work that has been seen and used successfully in actual products