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Hillenbrand · 2 months ago

Aftermarket Sales Customer Support Representative

Kansas City, MO

Full-time

Hybrid

Mid Level

Coperion, an industry leader in compounding and extrusion, is seeking an Aftermarket Sales Customer Support Representative to provide exceptional service to customers regarding billing inquiries and service requests. The role involves offering post-sale technical support and ensuring customer satisfaction while collaborating with internal teams.

Industrial AutomationManagement ConsultingManufacturing

Responsibilities

Handle billing inquiries, service requests, and customer suggestions or complaints promptly and professionally

Provide post-sale technical support services such as installation, troubleshooting, and maintenance

Resolve customer issues fairly and in accordance with consumer laws

Offer product and service information and identify opportunities for upselling

Respond timely to customer inquiries via various communication channels

Process customer orders, bills, accounts, and applications for service, maintenance, or termination

Maintain good customer relations and ensure customer claims are addressed effectively

Collaborate with internal teams to ensure customer needs are met

Manage workload independently with periodic supervision

Other duties as assigned to support customer satisfaction and operational efficiency

Qualification

Customer service experienceTechnical support experienceMS Office proficiencyCustomer management softwareBilling systems knowledgePrioritize tasksCommunication skillsInterpersonal skillsProblem-solving skills