The Salvation Army of Memphis & the Mid-South · 2 months ago
Receptionist_NE-TX_301-Corps Program
Midland, TX
Full-time
Onsite
New Grad, Entry LevelThe Salvation Army of Memphis & the Mid-South is seeking a Receptionist to provide essential administrative support. The role involves answering phone calls, greeting visitors, and assisting with social services while performing routine clerical tasks.
Non-profit Organization Management
Responsibilities
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing
Schedules client appointments with the social services worker
Receives, responds to and assists people requesting social service assistance; assists in registering clients; maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors
Assists the social services worker by issuing clothing and furniture vouchers as needed
Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information
Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail
Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases
Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army
Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in
Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients; determines eligibility for food pantry assistance
Receives, inspects and sorts donated food items according to the category and condition
Coordinates the retrieval, storage, and distribution of food and commodities for the program
Prepares labels for food; packages food
Monitors expiration dates on all food in the pantry; discards outdated or damaged food
Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients
Maintains food pantry area in a neat and orderly manner; cleans floors, tables, and work areas
Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the supply meets the needs of the program; informs supervisor of supplies needed; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients
Receives and prepares receipts for non-monetary donations, packages, airline tickets, express mail and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail
Performs data entry to input client information in appropriate database
Performs other administrative duties as needed
Maintains the neatness and attractiveness of the reception and food pantry area
Performs other duties as assigned
Qualification
Required
High school diploma or G.E.D
Prior experience working with the public performing customer service or receptionist responsibilities
Ability to direct phone calls to the appropriate person or destination
Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner
Ability to record accurate and complete messages
Ability to perform clerical support work while operating the multi-line telephone
Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors
Ability to respond to emergencies in a calm and effective manner
Ability to plan and coordinate the distribution of food and commodities to the public
Ability to project a positive and professional image of The Salvation Army
Ability to meet attendance requirements
Ability to read, write and communicate the English language effectively
Ability to operate a telephone and/or switchboard
Ability to perform continuous walking, stooping, standing, and climbing while functioning in the food pantry capacity
Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to moderately heavy objects (up to 50 lbs.) frequently
Company
The Salvation Army of Memphis & the Mid-South
Since 1900, The Salvation Army of Memphis & the Mid-South has been meeting human needs in His name without discrimination.
Founded in 1900
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase