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Nextiva · 2 weeks ago

Senior Product Manager (AI Agents)

Canada

Full-time

Remote

Senior Level

5+ years exp

Nextiva is a global leader in customer experience and team collaboration, seeking an experienced Product Manager to lead the vision and execution of their AI Agents Platform. This role involves integrating AI and automation into their unified communications platform, enhancing customer interactions through innovative technology and cross-functional collaboration.

Call CenterCloud ComputingEnterprise SoftwareSaaSSoftware

Growth Opportunities

Responsibilities

Define and communicate a clear outcome focused vision and roadmap for Nextiva’s AI Agents Platform, aligning with the company’s customer-first mission and business goals

Drive the development of AI-driven capabilities (e.g., conversational assistants, automation bots) by articulating the “what” and “why” behind each feature, ensuring they address real customer needs and support strategic objectives

Deeply understand our users (business communication platform users, contact center agents, end-customers interacting with AI) and their pain points

Conduct market research and competitive analysis to stay informed about industry trends and rival offerings in AI-driven customer engagement

Translate product vision into detailed user personas, stories, and acceptance criteria

Collaborate with UX and engineering to define user flows and technical needs that clearly convey feature value

Serve as the bridge between technical and business teams

Partner with AI Engineers, Data Scientists, UX, and other Product Managers to ensure seamless integration and alignment

Engage Sales, Marketing, and Support for feedback and launch readiness

Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews

Continuously refine priorities based on insights and impact

Define success metrics and test plans

Oversee beta programs and use data-driven feedback to ensure features meet real-world needs and deliver measurable outcomes

Drive GTM strategy with Product Marketing

Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption

Obsess over adoption metrics and Track KPIs like usage, automation success, and satisfaction

Gather feedback and iterate on features to enhance usability, performance, and customer value

Align product outcomes with business goals (e.g., efficiency, retention)

Monitor competitors and AI trends to refine strategy and maintain a competitive edge

Evangelize the AI product vision across teams and leadership

Communicate plans and results clearly, mentor peers, and champion ethical, customer-centric AI practices

Qualification

Product ManagementAI ConceptsUser-Centric DesignAgile/ScrumSaaS ExperienceCommunication SkillsCross-Functional CollaborationTechnical BackgroundCertifications in Product ManagementLeadership Experience

Required

Bachelor's in Business, Computer Science, Engineering, or related field required; a Master's or MBA is a plus

5+ years in product management for SaaS/software, ideally with AI/ML products. Full lifecycle ownership from concept to launch

Familiarity with customer experience, contact center, or unified communications is highly valuable. Awareness of AI-powered CX/CCaaS competitors is a plus

Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition). Able to discuss APIs, data pipelines, and technical trade-offs with engineering

Strong UX sensibility, especially for conversational interfaces. Able to translate user feedback into intuitive, impactful features

Excellent communicator across technical and executive audiences. Proven ability to lead cross-functional teams without direct authority

Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps

Understanding of SaaS metrics and ROI analysis. Entrepreneurial mindset with a focus on impact and adaptability